The front desk put up with my frequent calls asking where they were (as my cars GPS kept putting us in mid town) and when we got there late evening, raining, cold, David the doorman took great care of us and the SUV. The room was spectacular, the front desk was attentive, wish we could have spent more time there.... more

This hotel was just perfect for me and my boyfriend. It was located directly across from Union Square and allowed us to easily walk either downtown or uptown. There's a subway station directly across the street too. I've stayed at many W Hotels and rate this one highly compared to others. The room was spacious with very big windows. The... more

Upgrade to a suite at this hotel and enjoy unusually large rooms with great views and access to Union Square restaurants, shops, and trains. more

The W Union Square is a great hotel. It has a small lobby but there is some seating in the bar area adjacent to Olives Restaurant, which is also part of the hotel. We had lunch and a dinner at Olives (a Todd English restaurant- we actually saw him there the night we had dinner!) - cool design and the... more

This review is a little late in posting as my trip was back in July, but I just wanted to finally post something on Tripadvisor, so here it is! Stayed at the W with my fiancee for a weekend getaway and we were both very happy with our experience. When we walked into the hotel, we really liked the atmosphere... more

We stayed with my wife for 4 nights at the hotel. It is a nice hotel with an excellent location. I thought it was a little expensive for what we got. Most 4* hotels will offer internet for free in the room and here we had to pay, though you can get free internet in the lobby. The gym was... more

A friend and I met in NYC for the weekend. Our goal was to shop in Soho (mainly) and enjoy some great meals. We chose the W Union Square based on location and the fact we could find a relatively large room with two double beds. Our "mega" room was well-sized and comfortable. Two areas for improvement: 1. Our 4th... more

I have just returned home from one night at the W Union Square. My room was clean and the check-in agent was polite. When I arrived in my room I did not find the free bottle of water which should be provided to Platinum members. When I called the "Whatever" desk I was told that Platinum guests do not receive... more

I went to my room around midnight and I was turning down the sheets and there was BLOOD on the sheets! I wouldn't even expect to see that in a motel let alone a "nice" hotel. That is absolutely unacceptable! I don't know if they don't change the sheets? Or if they don't the sheets? Or if maybe someone got... more