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W New York - Union Square Hotel, New York City

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All 433 New York City hotels

W New York - Union Square

4.5 of 5
201 Park Avenue South, New York City, NY 10003
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W New York - Union Square
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Ranked #166 of 433 hotels in New York City
4.0 of 5 stars 650 Reviews
133 traveller photos
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650 reviews from our community

Traveller rating
    292
    201
    89
    46
    22
See reviews for
Families
88
 
Couples
210
 
Solo
73
 
Business
173
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
brookline,ma
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Well, it isnt the comfort inn”
3 of 5 stars Reviewed 23 May 2013 NEW

tho it costs a lot more. No free WiFi or internet. $350 discounted. No free breakfast-- a coffee urn with cardboard cups is about as good as they can do. The room was good; the maid service fine. Indeed the workers were friendly and excellent, but one just had the feeling the management was trying to collect every nickel it... More

Was this review helpful? Yes
Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“A true boutique hotel- with all the pluses and minuses that go with it.”
4 of 5 stars Reviewed 22 May 2013 NEW

The W Union Square felt more like a true boutique hotel then a W. Depending on your perspective, this is either a great thing or a bad thing. The W brand kind of moderates the boutique hotel concept to make it more palatable to luxury travelers. True boutique hotels are edgy, somewhat rough around the edges, and often sacrifice luxury... More

Was this review helpful? Yes 1
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
23 May 2013

Well Hello There Alex378, Thank you so much for taking the time to share your wonderful review on W New York Union Square. It is always nice to hear such nice comments on our hotel. I love the idea of a ture boutique hotel. That is exactly what this smaller version of W is going for. I will share your... More

1 review
“Great hotel in a great location”
5 of 5 stars Reviewed 21 May 2013 NEW

This sleek, trendy hotel is a treat! The rooms are very comfortable and so large for NYC. Amenities vary by room, and it's always a pleasant stay. The staff is friendly, helpful, and very responsive to any needs. They're so welcoming, and truly make you feel valued. The "living room" has a great vibe, and the easy access to Todd... More

Was this review helpful? Yes
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
23 May 2013

Well Hello There Satine65, Thank you so much for taking the time to share your experience with us on your recent stay. It is always very nice to read such raving reviews on our hotel and staff. I will share your comments with the members of my team. Should you need any assistance on a future booking at our hotel... More

Winnetka, IL
1 review
“W Union Square - Home Away From Home in Big Apple”
5 of 5 stars Reviewed 19 May 2013 NEW

My four daughters and I would be remiss if we didn't let the world know how welcoming, lovely and accommodating the W Union Square is during our frequent visits to NYC. Importantly, too, the value is - hands down - the best in the city. From the front desk and bell staffs to room service and housekeeping, the property's service... More

Was this review helpful? Yes
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
23 May 2013

Hello MarionJ, Thank you so much for your kind review on W New York Union Square. It is always nice to hear when our guests have made this their new home away from home in New York City. I will share your wonderful comments with the members of our team. Should you need any assistance on any future bookings at... More

Brooklyn
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Tremendous customer service”
5 of 5 stars Reviewed 18 May 2013 NEW

I was married in Manhattan and had our wedding block here. We also stayed two nights ourselves. The rooms are in excellent shape, but most importantly, they offered tremendous, personalized service at every step. Everything was easy and convivial for us and our guests -- rather unexpected for a corporate-chain hotel. I can't recommend this place enough.

Was this review helpful? Yes
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
20 May 2013

Welcome BrooklnStamps, Thank you so much for taking the time to write and share your wonderful review on W New York Union Square. It is always nice to hear such wonderful comments about how we personalized your experience at W. I know my team go above and beyond with every guest interaction to make them feel right at home. Should... More

TORONTO
2 reviews
Reviews in 2 cities Reviews in 2 cities
“My favourite hotel in New York city”
4 of 5 stars Reviewed 16 May 2013

I love the fact that the hotel is centrally located, walking distance to a lot of attractions. I have stayed in many W hotels and I have always been satisfied with their service. The only comment I would make on W Union Square is that the bathroom can be more contemporary as befit a W hotel and its design.

Was this review helpful? Yes
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
20 May 2013

Hello 33camper88, Thank you for taking the time to write and share your recent review of W New York Union Square. I am glad you had a wonderful time at our hotel. I will share your comments with our teams. Should you need anything with any future bookings at our hotel please feel free contact me directly at Gerald.Tellez@WHotels.com. We... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
“Nice big rooms, great location”
5 of 5 stars Reviewed 15 May 2013

The W Union Square is what you would expect from a nice NYC hotel. The rooms are nice and comfortable, and the staff is courteous. It is quiet and calm, and there are many great restaurants nearby. It is right next to Union Square, and within easy reach of most of Manhattan.I really like staying here.

Was this review helpful? Yes 1
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
20 May 2013

Welcome Robert B, Thank you so much for sharing your recent experience with us. I am glad you enjoyed our hotel. It is always nice to hear such raving reviews on our team and property. Should you need anything with any future bookings for our hotel please feel free to contact me directly at Gerald.Tellez@WHotels.com. We look forward to your... More

New York City
Top Contributor
130 reviews 130 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
226 helpful votes 226 helpful votes
“Continually enjoy this Hotel”
5 of 5 stars Reviewed 14 May 2013

I have stayed at this hotel countless times and I always enjoy my stays here. The hotel is quirky as it has many rooms and a small lobby which means sometimes the front desk can be overloaded. That said, my service both check in and check out as well as special requests has always been great! Keep in mind that... More

Was this review helpful? Yes 2
See 16 more reviews by NYCshopper for New York City
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
15 May 2013

Welcome NYCshopper, Thank you so much for taking the time to write and share your recent experience with us. I am glad you had a wonderful time at our hotel. I too love the location of the hotel being right in the middle of city. I will share your wonderful comments with our team. We look forward to your next... More

Los Angeles, California
1 review
“fantastic customer focused hotel”
5 of 5 stars Reviewed 14 May 2013

Just stayed at the W Union square. it is a fantastic hotel where every staff member is committed to customer service. Two in particular, Keith who works the front door and Merly one of the bartenders were extremely helpful and made my stay much better. Thanks

Was this review helpful? Yes
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
15 May 2013

Hello There 162Bill, Thank you so much for taking the time to write such a nice review on W New York Union Square. It is very nice to hear such raving comments on our hotel and our staff. I know they go above and beyond with our guests to make they feel right at home. I am glad you found... More

Boston, MA
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Nice stay, loud ice machines”
4 of 5 stars Reviewed 12 May 2013

Recently stayed at the W Union Square for a business function. The hotel is in a great location and has been well updated/maintained. Rooms are quite large for New York and function facilities are beautiful. Service at the front desk upon check in and check out was terrific. My one complaint is the ice machines. When I first I arrived,... More

Was this review helpful? Yes
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review
15 May 2013

Well Hello There Deebee16384, Thank you so much for taking the time to write and share your recent experience with all of us. I really appreciate your feedback about our hotel. Please accept my apologies for the noisy ice machine outside your guest room. I am glad that someone addressed the situation and we were able to make you feel... More

 
 
W New York - Union Square
W New York - Union Square
4.0 of 5 stars 650 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Great location” (20)
  • “High floor” (6)
  • “Room service” (5)
  • “Very nice” (5)
  • “Front desk staff” (4)
  • “Farmer market” (4)
  • “Comfortable bed” (4)
  • “Fitness center” (3)
  • “Extremely friendly” (3)

What travellers search

  • hotels in union square nyc

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Romantic Hotels in New York City
#99 Luxury Hotels in New York City
#121 Business Hotels in New York City
#221 Family Hotels in New York City
Price range (per night): ₹ 18,417 - 38,397
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
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Also Known As:
w New York - Union Square Hotel New York City
w New York - Union Square Hotel
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

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W New York - Union Square
201 Park Avenue South
New York City, NY 10003
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