This hotel not a great experience – despite the glowing reviews on TripAdvisor. If your expectations are low or if your usual experience is a large chain then you will probably be happy with the Muse, otherwise look elsewhere. I got an email from the hotel a week before arrival about something called Standby Upgrades – I suspect that they... more

I recently stayed at The Muse Hotel and I really wish I hadn't. The hotel itself is nice - the rooms are a good size, the lobby is contemporary and nicely decorated. However, that only gets you so far. As soon as I interacted with the front desk staff, my opinion was entirely changed. I've never before met such an... more

We stayed at the Muse Oct 4 - 7. What a fabulous place. I travelled with my BFF :) and my 18 yr old daughter and her 2 girlfriends for a Kelly Clarkson. We had first booked a Marriott C/W breakfast, and a last minute recommendation landed us at the Muse. The kids were a bit upset about the change... more

I know NY pretty well and have experienced many hotels in the big Apple, mostly on business trips. For once on a leisure trip and travelling with my friend, I was looking for a hotel that was not the huge building of 500 rooms, more boutique type, smaller size and nice decoration, that feels a little like home. Yet very... more

This was our second visit to a Kimpton Hotel and both stays have been literally perfect! The Muse is a fun hotel in a great location with truly outstanding customer service. Every single staff encounter we had was positive. And some were downright unbelievable. I had forgotten to add my InTouch number to the reservation, but the hotel staff spotted... more

stayed here at the Muse this past weekend. Walked in without a reservation even though online the rooms were around 249.00 on this particular weekend. Reservationist quoted us 389.00!!! We said forget it we'll go to the Comfort Inn across the street........suddenly the price came down to 309.00 hmmmmm. Anyway, the room was lovely, the bed incredibly soft. Rooms do... more

Perfect location, right near Bryant Park and Times Square. Central to everything! The rooms are fabulous! They are renovated, clean and the beds are so comfortable. The bathrooms are a great size as well. Free wi-fi for Kimpton In Touch members. Wine hour every night in the lobby, you can't beat it! And the lobby and restaurant have just been... more

Had a lovely stay at The Muse. The rooms are very clean, comfortable and modern. However, if you can upgrade to a non-standard room I would. The standard room (one we were placed in initially) was on a low floor and close to the hotel generators. The hotel staff were very accommodating and moved us quickly to a different room.... more

On Saturday, night, Oct 10th, the hotel next door (the night Hotel) had apermit for a special party. Despite us being on the quite side of the hotel, we and others we unable to fall asleep until approximately 4 am. The hotel staff, refused to take give up any compensation - not a penny (we only asked for one night... more