Stayed here for a weekend. The staff were unfriendly, the room was run down and a bit shabby. Not what I was expecting. On top of this the heating wasn't working properly either. Got a cheap deal for the room otherwise I would have found somewhere else. It was supposed to be a view of times square room, which it... more

My college-age son and I were in NYC for 1 night and stayed at this hotel. A great central location, about a half-block from the general melee of Times Square but still smack in the middle of the theater district. Subway stop a few steps away from the hotel entrance took us to the US Open quite easily on an... more

Do not call the hotel in advance of your stay to ask any questions. Any answers you receive will be null and void when actually standing at the desk. If you do call the hotel and they transfer you to "Accounting" - do not leave a message. They are NEVER going to call you back. Do not send faxes to... more

Strange hotel, strange guests coming and going noisily at all times of night, dirty grout in the shower and unhelpful staff at all levels (had to wait more than half an hour for a bell-hop to help with heavy case and then just abandonned with it on the ground floor; desk staff surley and unhelpful etc.) - overall a big... more

What a place this is!. Just inside the rather uninviting entrance we were greeted buy the porter who took our bacgs to reception on floor 21. Check in was very efficient nad the roomhad amazinfly comfortable beds and a view to die for overlooking NYC and als the empire state building off to our right. The restaurant and bar weer... more

This was an excellent hotel with decent size rooms. The kids had a view of the empire state building and we had times square equally as fantastic though. This hotel is just around the corner from most things you would want to see on a short trip to the Big Apple, including times square, madison square gardens , 5th avenue... more

I picked this hotel since I was taking my best friend to NYC to see the premier of Harry Potter. I figured with its location, Hilton Brand name, and my status with Hilton it would be a great experience. The location is great - right in the heart of Times Square. You can and should be able to walk everywhere!... more

Stayed here for six days after a Transatlantic crossing on the QM2. The hotel itself is ideally located for exploring New York. The rooms are of a fair size and ours was clean and tidy upon arrival. Check in was efficient and although the staff we interacted with were polite and friendly; they lacked some enthusiasm. The concierge was helpful... more

We stayed in a Deluxe Double- room was large and facing towards downtown. Views were fantastic and much better than over 42nd Street. Evening turndown service was nice. Staff were efficient and friendly. This hotel has a more relaxed feel that the Hilton NY close by. It has more tourists which could be a disadvantage to some business people. The... more