Upon entering the hotel, there was a small desk with a bunch of male hotel workers speaking among themselves. They never acknowledged us. After waiting a few minutes, we were told to take the elevator to the lobby by someone who stepped off the elevator. I was annoyed with this first impression. The hotel is clean. The staff is cordial.... More

My 15 yr old daughter and I stayed here for two nights the same weekend as the previous reviewer and had a very different experience. Because I think we might have been staying, very happily, in a wheelchair accessible room (large bathroom with sliding pocket door, hand rails, cutaway sink to accommodate a wheelchair) I'm feeling a little guilty. We... More

Stayed here during a 2-day trip to NYC for business, and found it consistent with what one would expect from a Hilton. The rooms were surprisingly large for the location, and there are two entrances to make the hotel easy to get into. Room service was exceptionally quick. Service was great, and everything was clean; a nice bonus was very... More

Used Hilton Honors points for a long weekend in the city to see some shows with my wife and daughter. Tried to check in early and the desk clerk suggested we wait and she would try to get us a higher floor. It was worth the wait. Fantastic views. When we did check in, a different clerk noticed we were... More

First thing I would say the staff here did everything they could to give me a good stay. The hotel is a crap hole in my opinion though specially the reception. It's dirty and drab and doesn't have a suitable low bit for wheelchair users. There is some sort of flap that comes down so you can write on that.... More

The setup is a little odd, the lobby and everything else are on the upper floors of a building very close to Times Square, so you come in a door and go up an elevator to get to the hotel portion itself. Once you get past this little quirkiness, everything else about the experience is good. I found the size... More

We stayed here overnight during a recent trip to NYC. The hotel was clean and the room we had was very spacious. We also had a great view. The only negative would be that we arrived early and were told there were no rooms ready, which is understandable. We then went and walked around the city, the hotel is in... More

I stayed one night at this hotel. I was totally satisfied. The location is very good, in a walking distance from times square. The staff were very helpful and nice. Possible improvements: providing internet for free. I had to buy 24 hours for the internet, and it was per device. I had a laptop and a tablet. I had to... More

The Hilton Times Square is a great hotel. Such a good base to explore the city from. Yes its right in Times Square but the hotel itself is lovely and quiet. Its right across the street from Port Authority Bus Terminal aswell which is brilliant if you get the express bus from Newark Airport or if you go to Woodbury... More