I couldn't have asked for anything better. The room is clean, extremely clean, everything is new. The beds are clean and the pillows are tagged "soft" and "firm," that's attention to detail. There's free internet, a flat screen TV, thermostat in the room, a safe, a mini-fridge, a microwave, an iron... The bathroom is clean, new and beautiful. The hotel... More

I'm a platinum elite member and have stayed in a good number of IHG hotels. The staff at the Holiday Inn Midtown W. 31st Street provided the best service ever! I used a rewards night to book one night at the hotel for my family for a graduation. I was able to check in early (absolutely wonderful) and was given... More

I have nothing bad to say about this hotel. I stayed one night. I was able to check in early, which I appreciated a lot. The staff was friendly, the room was comfortable and clean. I didn't have any problems with noise even though it was a Saturday night. The location is great. What else can one ask for? More

--I'm a business traveler looking for specific things: very clean,quiet and modern, excellent/quiet aircon/heat system that is user controlled, good wifi connection, good tv/reception, no bedbugs, proximity to major subway lines --I don't care about room size, light or views --PROS: Brand new, sparkling clean; excellent king bed; WiFi has strong connection, great TV reception, attentive maid service; better than... More

By NY standard a good sized room and bathroom nice and modern. Staff could try harder I found them some what distant and not overly helpfull or friendly! More

I felt the need to review this place after having the most horrendous experience at this hotel. Anyone booking here should ensure that they confirm their arrangements prior to travel. We weren't the only travellers who found ourselves in this situation either. We travelled as a group and one of our party reserved the rooms through the central reservation team... More

The hotel is not bad for Manhattan and the location is great. The only thing they need to work on is their customer service at the front desk. They seem young and not very professional (except Omar, he was great). To be more specific, the issue on my first day at the hotel was the noise level. Around 2am i... More

Suggest you look at ukbar's review as says all i was going to say about location. I stay in NY on holiday 2 sometimes 3 times a year - and have stayed at the 2 IHG locations close by (HI 6th Av and Hotel Indigo Chelsea) - all 3 hotels are recent developments and seem to be of same size... More

Pros... + Good location. Walking distance to shopping areas, e.g. Macy's, although subway stations are a good few blocks away. + Good rooms. Good size rooms, considering it's located in midtown Manhattan. Comfortable beds. The entire hotel looks fresh - I believe that the hotel is quite new. + Helpful frontdesk staff. Check-in was a breeze. The friendly staff also... More