This is a hotel with class. Every little thing was taken care of and it worked like clockwork. The rooms were airy and spacious, the beds were turned always on time, the coffee was always replinished, the chocolates were left at precisely the correct angle, the doorman was efficient, ... just a superb experience through and through Great location on... More

My husband & I stopped over in NYC for 3 nights and we got a suite studio in Setai. We were very disappointed in the following areas: - I am allergic to dustmite and I am positive that my rooms have dustmites. I provided feedbacks and hope that the management made an effort to clean up the room. Considering the... More

there are no words that can describe how amazing the service / room / experience and location. i guess even " Perfect " is an understatement. More

My wife surprised me with a trip to New York to celebrate my 50th Birthday. She picked the Setai on Fifth Ave. What an absolutely brilliant property this is. We were greeted by some of the most professional staff I have ever seen. The Front Desk and the Concierge my wife had been secretly chatting to for the past few... More

Having normally stayed more uptown I was somewhat wary of going to no man's land in the 30's. Greatly mistaken. The Setai is a wonderful place. I had stayed at the one in Miami a few years back and found the one in NY just as appealing and comfortable. Everyone from the doorman to the reception manager, concierge, etc was... More

We stayed at the Setai for one night while we were in NYC. The hotel and it's staff exceeded our expectations and will definitely be our "go-to" place when we happen to be in NYC in the future. The hotel was everything (and more) that we would expect from an establishment of this caliber. The room was spacious and relaxing... More

As an out of towner I was thoroughly impressed with the anticipation and attention from the entire team, extremely warm and efficient without being overbearing. One night I went out to see a broadway play Mary Poppins with myself and my wife (Don't Judge me until you see it). Upon returning to the room a gift from the personal Assistant... More

There are plenty of nice hotels in New York; what sets the Setai apart is the service. The fact that things like in-room refreshments and internet are free really make you feel like a real guest. Yes, I know nothing is "free" - you pay for it one way or another. But I appreciate the honesty of including the details... More

We really enjoyed staying at the hotel. The location was great - handy to walk to everything. The room was spacious, clean and comfortable with a fabulous bathroom, although it was a bit dark with lots of wood panels. The complimentary soft drinks were a nice touch, as were the little snacks the wonderful housekeeping staff left every day. The... More