We stayed in your hotel last week in two rooms for four nights. Two front desk employees were exceptionally friendly, cheerful and helpful. The are Alexa and Paul. You are fortunate to have them representing you to your guests. We also thought the hotel location was very good for touring the City. We had a great time, and Alexa and...
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Recently stayed 5 nights, had read the reviews and liked the fact the GM takes the trouble to reply to reviews. Had a corner room 22nd floor at rear of hotel with a side view of Empire State, very quiet, king bed (very comfortable) and excellent large shower. Left a note on the bed for some more hangers and they...
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Your comments were very helpful with regards to the breakfast area. My staff have already been informed of this and have already taken corrective steps so that it does not happen again. Thank you.
The best kept secret is the fact that the Port Authority Bus Station is also the home to about 80 beautiful stores which includes a pharmacy...
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I have just spent 6 nights at this hotel with my husband and two friends. We have had a fabulous time and done a lot of sightseeing. The bedrooms at the hotel were very clean with ample supply of toiletries. The breakfast had a lot of choice and I wouldn't have thought that anyone could not find something to their...
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We make every effort to make your stay as comfortable as possible and were glad to learn that this is what you felt when you stayed with us. Thank you.
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It was wet and miserable weather in New York for my 2 day stay in mid April 2012 and this was a great place to come back to each night.
The hotel runs like a great ship. All the basics are good. Rooms are clean, modern, quiet and in good condition. Heating works well and you can even open the...
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Thank you for your wonderful comments. Yes, we are truly located in one of the greatest spots in the Times Square area. What very few people know is that the Port Authority Bus terminal actually houses about 80 beautiful stores. There is also a Duane Reade pharmacy that is open 24 hours a day. We are in the process of...
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A great location within walking distance of Central Park, Times Sq, Grand Central station etc.. The area around the hotel is very busy due to being adjacent to the Port Authority bus depot. This adds to a sence of great security when walking the streets.
The hotel is a 10 minute walk from Times Sq.
The hotel itself is perfectly...
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The block that we are on is a very safe location in the city. We do have the NYPD patrolling the area day and night as also a security staff member from the Fashion Business Improvement District that is on our block from morning until late evening. Believe it or not, the Bar Authority at the end of the block...
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The facility, staff and atmoshpere are excellent here! The hotel is centrally located to all area attractions and destinations. Ricardo the food and beverage supervisor and downstairs bartender always makes you feel at home.
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I will make sure that Ricardo, our Food & Beverage Supervisor, knows that you were impressed with his service and made you feel at home. All of our staff do an exceptional job in trying to make this your home away from home.
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All in all this is a good hotel. There were some little issues here and there but nothing to scream about. As with any review on here it is a matter of opinion. I have noticed some people say the location is great. Well it is but it isn't. I would say it is centrally located to everything you would...
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Your comments are truly appreciated as it is with your feedback that we are able to grow and be better at what we do. Thank you. Unfortunately some of the "stores" have been there for many years and we are making every effort together with the owners of the building to make them move elsewhere. Your comments on the bathroom...
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Good, clean hotel in great location. Good sized bedroom. Excellent bathroom, huge walk in shower. Complimentary coffee 24/7. Staff genuinely helpful and very pleasant. Stayed in room 303 which was quiet but close to stairs and we used these rather than wait for lift (The lifts were busy but we didn’t find this a problem). The free breakfast was a...
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Glad to learn that our Concierge service was of help to you in finding the tickets that you wanted and at a good price. Our hotel is in such a great location. Close to all the theaters, shops, subway staions, Penn Station, Port Authority Bus Terminal (next door) and some wonderful world class restaurants. Within the hotel you can also...
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I will tell all my friends and family that this hotel is the best hotel for the price and the location is very close to times square! Five stars!
F Torres
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We pride ourselves in the great service that we offer our guests and were pleased to learn of your great experience at our hotel. Come back and visit us again.
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We found this hotel on Trip Advisor and booked it based on the reviews we read and we were not disappointed. Don't be discouraged by West 40th Street because once you step into the hotel you will be very pleased. The newly designed lobby was bright and attractive and the front desk staff were extremely friendly and helpful and really...
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Your comments are most appreciated. 40th Street has come a long way over the last three years. A lot of improvements have been made including the addition of a new Irish Pub/Restuarant on the corner of 40th and Eight Avenue. We are continously making efforts in finding ways of beautifying this block which has included the planting of about 15...
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