I have stayed at the Palace many times. It’s a great location and a hotel with fantastic services. None of that has changed. But the hotel is starting to get a bit tired and needs a renovation. A few dollars to freshen up the rooms and fitness center would be great. Positives: location, staff, room size for NYC. Negatives: parts... More

Our third visit to New York and by far our favourite hotel. Nothing was too much trouble. From checking in to checking out staff were faultless. Lovely room, so comfortable, turn down service a nice touch. The location could not have been better. Thank you all New York Palace staff for making our trip memorable, we are definitely coming back... More

I live in New York, but have always wanted to stay at the Palace. The beautiful front entrance always lured me in. The rooms were unfortunately very average, and a little dated. They have the lamps with the switches on the wall where you have to try everyone before you get the lighting combination you want. Room service was a... More

This hotel is excellent. We stayed for my daughter's 16th birthday in a room in the towers. The rooms are modern and spacious with marble bathrooms. Our room had a fantastic view. Small touches - a welcome card and gift from hotel relations plus a birthday cake sent up for my daughter. But the best bit about the hotel is... More

We stayed here in January 2012 and I would return to this hotel anytime. The rooms are lovely. It is located perfectly for anything you want to do in New York. More

An absolutely wonderful hotel with impeccable service and a very kind and attentive staff. Everything about this hotel and the service would make anyone want to come back again and and again. HOWEVER, the internet service was abominable. While there is no fee for it, which is always nice, it simply did not work. Like many hotels, this hotel outsources... More

Just returned from a 4 day trip to NY Palace. I must say the very best customer service I could have hoped for, happened before we arrived. Hotels.com made an error in our reservation (that's a whole different issue, which the Palace had no obligation to fix). However, when I called the front desk and explained my bed type was... More

Went to New York as a surprise 20th January for 4 days - Travelled by Virgin Atlantic which was lovely. Arrived JFK about 12.30 got a coach to Hotel was first drop so much better - next time would just get a taxi as similar costs. Booking in to the hotel was very easy lots of people available to assist.... More

My husband and I spent Christmas in new York - I spent months reading every review and looking at some many hotels - I had originally booked another one however after reading all the reviews I changed to the NY Palace - I am soooo glad we did. After a 22 hours journey from Australia we were so pleased with... More