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The GEM Hotel-Midtown West

3.0 of 5
449 W. 36th Street, New York City, NY 10018
Hotel amenities
Ranked #338 of 430 hotels in New York City
3.0 of 5 stars 154 Reviews
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154 reviews from our community

    Trip type
Traveller rating
    27
    70
    23
    10
    24
Date Rating
SusanandJesse
1 review
5 of 5 stars Reviewed 11 February 2012 NEW

This will be my first visit at this property, I have stayed at the Chelsea location several times and have always received great service and clean rooms. I look forward to staying at the midtown location as it is more convenient to the theaters. I look forward to this stay. More

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lararodz
San Francisco, California
1 review
1 of 5 stars Reviewed 7 February 2012

If you look at the website for this hotel, you think you're staying at a posh NYC hotel. This is NOT the case. Hotel Manager - please stop responding apologetically to poor reviews and simply DO something about it. More

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Donya O
Mattituck, New York, United States
1 review
1 of 5 stars Reviewed 4 February 2012

DISGUSTING!!! Upon unpacking, I found condoms & lube in my left bedstand. I pulled back sheets- filthy- with hair. Bedding was not clean. Night manager wanted to move me to another room- upon entering 2nd room- with him- I checked night stand, and AGAIN found condoms- together we pulled back bedding- more hair & clearly not changed. None of my... More

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tracyj711
Sykesville, Maryland
Reviewer
3 reviews
2 helpful votes
1 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

The staff is unfriendly and unprofessional. If you call with a question or complaint and request to speak to a manager you can plan on having to follow up to get anywhere. Even then all you get is the run around and no real answers. I would not recommend staying here with all of the other choices out there. More

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Pat S
Charltte
1 review
1 helpful vote
4 of 5 stars Reviewed 29 November 2011
1
person found this review helpful

We had booked the hotel quite a few months back for the Thanksgiving weekend. I was a bit nervous since the reviews can be really good or really bad. But our stay was wonderful. The room is small, so I was prepared for that.But we really were not in the room too much with all there is to do in... More

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General Manager, General Manager at The GEM Hotel-Midtown West, responded to this review
19 December 2011

Dear Pat, Thanks for sharing your opinion of our hotel. We appreciate all feedback whether positive or negative in order to improve ourselves. According to you, it looks like we did a good job. Hope to see you again soon. Thanks, Scott More

BabsLimerick_Ireland
Limerick, Ireland
Senior Reviewer
6 reviews
6 helpful votes
4 of 5 stars Reviewed 24 November 2011
2
people found this review helpful

Myself and a mate stayed here the last week of April 2010. On arrival were were told that the travel agent booked us a king bed and not a double room as we requested when booking and made sure it was a double, as 2 blokes. the guy on reception was not moving on it, he said there will be... More

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General Manager, General Manager at The GEM Hotel-Midtown West, responded to this review
19 December 2011

Dear Babs, Thanks for your feedback on your stay. I am sorry we didn't impress you at first. We have had some new staff that were a little green then. We getting everyone up to speed and I'm glad Krystal turned your stay around. We are inventing in all of our employees with additional hospitality training so that every experience... More

ChicagoJohnnyCage
Chicago
Senior Reviewer
7 reviews
6 helpful votes
1 of 5 stars Reviewed 2 November 2011
2
people found this review helpful

Booked this hotel through booking.com the hotel was rated 3 stars I say its a one star hotel is more like it. The room was very small no room for our luggage .. We stayed their for 2 nights the second night we were their we didn't get any house keeping when we got back at night the room looked... More

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General Manager, General Manager at The GEM Hotel-Midtown West, responded to this review
19 December 2011

Dear Johnny, I am sorry that we didn't meet your expectations during your stay. Our rooms are average for comparable rooms in New York City. Many are surprised at the size of rooms in our city. In order to be a "green hotel", we do not change your sheets or towels unless you specifically request that we do. We are... More

DontWasteYourMoney
Amherst, MA
Reviewer
4 reviews
12 helpful votes
1 of 5 stars Reviewed 21 October 2011
2
people found this review helpful

My husband was attending a conference at the nearby Javitz Convention Center and booked our room and the room of a coworkers for three days. Imagine our surprise, then, when we were told we only had both rooms booked for two days. What makes this more surprising is that my husband *called the week before* to confirm, and everything was... More

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General Manager, General Manager at The GEM Hotel-Midtown West, responded to this review
19 December 2011

Dear Guest, I am sorry that your stay didn't end very well. Our reservations department does ask every guest if they would like their confirmation number or a confirmation email. We do not change any guests' reservation without their consent or a request directly from the guest. Due to our proximity to the Javits Center, we do sell out quickly... More

Traveller R
houston, tx
Senior Contributor
39 reviews
23 helpful votes
4 of 5 stars Reviewed 11 October 2011

Good midtown location. A little pricey at an average of $270USD per night. Rooms were a little tight - okay for a single traveller but a bit much for 2. No restaurant onsite. Complimentary internet access. Bathroom was decent size. Other than a bit small, room was clean and neat. More

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General Manager, General Manager at The GEM Hotel-Midtown West, responded to this review
19 December 2011

Greetings Guest from Houston, Thank you for your kinds words in regards to your past stay. While we do not have a restaurant onsite, there is a fantastic array of restaurants a few shorts blocks away from our hotel where you can try a slice of New York. We do have larger rooms with 2 full beds that can easily... More

travelbelle88
philadelphia
Senior Reviewer
6 reviews
5 helpful votes
3 of 5 stars Reviewed 17 September 2011

New hotel, well appointed and modern with comfortable bed, lovely satin sheets and lots of good pillows. Room small but adequate. The bathroom was well supplied and clean. Not cheap the night I stayed ($309) but compared to other hotels this cost much less than most. Not much to do in that area without walking several blocks. The TV did... More

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The GEM Hotel-Midtown West Also Known As

  • The Gem Hotel
Address: 449 W. 36th Street, New York City, NY 10018

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The GEM Hotel-Midtown West
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