The rooms are very small but clean. There is no service other than housekeeping in the hotel. We have stayed one week in the hotel and on our last day, we have asked to extend our stay for a late check-in by 5 hours, to check out at 6pm instead of 1pm. They immediately wanted to charge additional 50 USD,... more

This was my second time to stay at this hotel. Although my stay was for only two days, I felt very comfortable there. More like an exclusive appartment than a hotel. The flat was small but extreamly adequate. I enjoyed my stay whilst saving BIG money. My next business trip to NYC I will definately stay there. more

This hotel is in an excellent location and safe to walk back late at night. Easily walk to where you need to be and subway is very accessible. For the location and price (paid 150.00 USD/night) we could ignore the size of the room. Was hard to ignore the smell though (had to have a window open the entire time).... more

I booked through lastminutetravel.com and found a great price for this hotel. It was my first time to New York, so I wasn't 100% sure about where to stay, but wanted to save as much as possible. The neighborhood that the GEM is in is not horrible, but it's not fantastic either. I never felt unsafe returning to the hotel... more

The rooms here are small, but adequate – if not a little basic. I was rather disappointed to learn this hotel doesn’t offer Room Service – which is a necessity on a work trip. Its in a convenient location, but the walls are paper thin – so expect to hear your neighbours & traffic! They scrimp a little on bathroom... more

Two first time experiences with this hotel- first time I have ever written a truly awful review for a hotel and the first time I ever walked into a hotel, looked around the lobby, went to my room, and walked out of the hotel without a word to anyone. I really didnt care about the money lost. There is no... more

I stayed at this hotel for four nights. I had booked it online via a hotel-booking-site. Pro: - Location: Close to the Empire State Building, Madison Square Garden, Times Square, a lot of shops on/around 34th St (Macy's, main clothing brands etc.), next subway is 34th St/Penn Station with A, C, E, 1, 2, 3 - lines, so direct link... more

We were very surprised to get such a clean and newly renovated hotel in the center of Manhattan. We think it was very good value for the money we paid. Despite the room was small, but very clean, comfortable bed, TV, nice bathroom, pleasant front desk service. Everything was great! It is possible to reach most of the sightseeing objects... more

We selected this hotel because it is close to the Javits Convention Center. I was given room 303, and the entire carpet was wet and there was a musty odor. As if that wasn't bad enough, in the middle of the night I discovered bedbugs. In the morning when I complained about the rug, the manager said there had been... more