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The GEM Hotel - Midtown West


Hotel class 3.0 of 5
449 W. 36th Street, New York City, NY 10018
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75% Recommend
3.5 of 5 stars 72 reviews
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By trip type
All (72)
[ Date ] [ Rating ]
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1 of 5 stars
tomkash   4 contributions
new york
9 Feb 2010 | Trip type: Solo travel New

horrible experience rude unprofessional staff all across the board from front desk clerk to general manager. walked in inquiring the info .i asked to use the bathroom was told "no". ask to speak to the manager. the front desk girl who claimed to be a manager refused to give her name and the name of general manager. she told me... more

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2 of 5 stars
aydinbolkar   1 contribution
Istanbul, Turkey
18 Jan 2010 | Trip type: Couples

The rooms are very small but clean. There is no service other than housekeeping in the hotel. We have stayed one week in the hotel and on our last day, we have asked to extend our stay for a late check-in by 5 hours, to check out at 6pm instead of 1pm. They immediately wanted to charge additional 50 USD,... more

Management response from
AshleyGrogg, Manager

Thank you for taking the time to share your feedback on your recent stay at The GEM Hotel Midtown West. I apologize that your stay was not up to the level that we take pride in providing to our guests. We appreciate your insight and I would like to discuss your experience further with you. Please feel free to contact...

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5 of 5 stars
jojopop   2 contributions
ny
1 Dec 2009 | Trip type: Business, Solo travel

This was my second time to stay at this hotel. Although my stay was for only two days, I felt very comfortable there. More like an exclusive appartment than a hotel. The flat was small but extreamly adequate. I enjoyed my stay whilst saving BIG money. My next business trip to NYC I will definately stay there. more

Management response from
AshleyGrogg, Manager

I wanted to thank you for taking the time to share your feedback on your recent stay at The GEM Hotel Midtown West. We are very pleased you enjoyed your stay and would love the opportunity to serve you again! If you have any upcoming visits to New York please feel free to contact me directly and I would be...

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3 of 5 stars
citrine4me   3 contributions
Iowa
19 Nov 2009 | Trip type: Couples

This hotel is in an excellent location and safe to walk back late at night. Easily walk to where you need to be and subway is very accessible. For the location and price (paid 150.00 USD/night) we could ignore the size of the room. Was hard to ignore the smell though (had to have a window open the entire time).... more

Management response from
AshleyGrogg, Manager

I wanted to thank you for taking the time to share your feedback on your recent stay at The GEM Hotel Midtown West. We appreciate hearing the good along with the bad and have been able to use your feedback as a training experience. If you are ever coming back to New York please feel free to contact me directly...

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4 of 5 stars
TravelerJohnB   5 contributions
Southern California
24 Oct 2009 | Trip type: Solo travel

I booked through lastminutetravel.com and found a great price for this hotel. It was my first time to New York, so I wasn't 100% sure about where to stay, but wanted to save as much as possible. The neighborhood that the GEM is in is not horrible, but it's not fantastic either. I never felt unsafe returning to the hotel... more

Management response from
AshleyGrogg, Manager

I wanted to thank you for taking the time to share your feedback on your recent stay at The GEM Hotel Midtown West. We appreciate hearing the good along with the bad and greatly appreciate all of your comments. If you are ever coming back to New York please feel free to contact me directly and I would be happy...

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3 of 5 stars
L4U   2 contributions
Surrey
20 Oct 2009 | Trip type: Business

The rooms here are small, but adequate – if not a little basic. I was rather disappointed to learn this hotel doesn’t offer Room Service – which is a necessity on a work trip. Its in a convenient location, but the walls are paper thin – so expect to hear your neighbours & traffic! They scrimp a little on bathroom... more

Management response from
AshleyGrogg, Manager

I am very sorry you were not completely satisfied with your stay at The GEM Hotel Midtown West. We are a selective service boutique hotel that strives to provide excellent quality accommodations at an affordable price. This being said you are correct that we do not offer room service from our property, however there are many restaurants in the area...

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1 of 5 stars
rn4trips124   136 contributions
Albany NY
8 Oct 2009 | Trip type: Couples
1
person found this review helpful

Two first time experiences with this hotel- first time I have ever written a truly awful review for a hotel and the first time I ever walked into a hotel, looked around the lobby, went to my room, and walked out of the hotel without a word to anyone. I really didnt care about the money lost. There is no... more

Management response from
AshleyGrogg, Manager

Thank you for taking the time to share your feedback on your recent stay at The GEM Hotel Midtown West. I apologize that your stay was not up to the level that we take pride in providing to our guests. We appreciate your insight and I would like to discuss your experience further with you. At your convenience, I can...

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4 of 5 stars
taehti   1 contribution
Germany
15 Sep 2009 | Trip type: Solo travel

I stayed at this hotel for four nights. I had booked it online via a hotel-booking-site. Pro: - Location: Close to the Empire State Building, Madison Square Garden, Times Square, a lot of shops on/around 34th St (Macy's, main clothing brands etc.), next subway is 34th St/Penn Station with A, C, E, 1, 2, 3 - lines, so direct link... more

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5 of 5 stars
Raselex   10 contributions
Vilnius
7 Sep 2009 | Trip type: Couples

We were very surprised to get such a clean and newly renovated hotel in the center of Manhattan. We think it was very good value for the money we paid. Despite the room was small, but very clean, comfortable bed, TV, nice bathroom, pleasant front desk service. Everything was great! It is possible to reach most of the sightseeing objects... more

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3 of 5 stars
mparsons462   3 contributions
Drexel Hill, PA
31 May 2009 | Trip type: Business
1
person found this review helpful

We selected this hotel because it is close to the Javits Convention Center. I was given room 303, and the entire carpet was wet and there was a musty odor. As if that wasn't bad enough, in the middle of the night I discovered bedbugs. In the morning when I complained about the rug, the manager said there had been... more

Management response from
AshleyGrogg, General Manager

I am very sorry about the experience during your recent stay with our hotel. We continuously strive to improve the level of service offered and appreciate hearing the good along with the bad. I have made sure to have all of the problems you encountered addressed with the appropriate parties. I am happy everything worked out well for you in...

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The GEM Hotel - Midtown West Also Known As

  • The Gem Hotel
Address: 449 W. 36th Street, New York City, NY 10018
Hotels in New York City The GEM Hotel - Midtown West
3.5/5.0
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