The W is great if you're looking explore the city and not spend anytime in your hotel. It's really just a bolt hole to use as the rooms are a little on the small (and not particularly luxurious) side. I think this W is a little tired and in need of a refurb. On the plus side, the staff were... More

My husband and I just returned from an amazing 4 night stay at the W New York. I cannot emphasize enough how thoughtful, courteous, and attentive the staff are. They are completely dedicated to your experience. I was actually hesitant to stay here because of the mixed reviews but my husband pushed for it because we'd never stayed at a... More

Stayed here for like over 5 days...the front desk were amazing esp Kevin,semije,Nadia,manager Jason...paid me detailed attention even when I was arguing with them about my bill...always nice n good reason to stay as a SPG member...guess am stuck with them now?..and da lobby bar was amazing stop n stay hi to Lisa she will hook u up More

From arrival to departure our stay was fantastic. The room was beautiful the cocktails were fantastic and location wise this was just where we wanted to be. Close to the subway, in a nice neighbourhood and not right in the middle of the tourist nasties. A trip to the Bliss Spa is a must it is a real treat. More

I stayed here with a friend who used his points to get a free room. Overall, neither of us was impressed by this property. We were upgraded to a "Spectacular"room at check in. This was a small shoe box of a room. While we understand this is New York and that rooms are small, this was small for an "upgrade".... More

Was greated at the door with a complementary upgrade to a suite (due to Starwood status) and non-stop service once I checked in. Service staff came to fix my A/C without my even halfing to ask. The Flooor Managaer Jessie was great. More

could not say anything bad about this hotel. It is within walking distance to Times Square which was great in itself. W Hotel NY provided upgraded rooms and early check in on arrival, and also provided us with a LATE checkout at no extra charge. Service was fantastic...Staff were very friendly, helpful, and bent over backwards to make our stay... More

Having had a good couple of experiences at W hotels, Miami and Bali, thought would try to stay with them in NYC, This place is a joke, firstly ALEX --, on reception is better suited to being a prison warden than working in hospitality. I arrived at the hotel around 10pm, and he was too busy having an argument with... More

I stayed in this hotel with my wife and young daughter in February 2012. Overall, it was a nice stay. However, beware that even by NYC standards the standard rooms are small. My family and I arrived for our 1 night stay and parked our car in the garage next door to the property. We walked in and as we... More