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Candlewood Suites New York City Times Square

3.0 of 5
339 W. 39th Street, New York City, NY 10018
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Candlewood Suites New York City Times Square
Ranked #69 of 430 hotels in New York City
4.5 of 5 stars 465 Reviews
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465 reviews from our community

What travellers say about this hotel
  • Very clean(20)
  • Port Authority(16)
  • Friendly and helpful(11)
  • Few blocks(8)
  • Holiday Inn Express(8)
  • Empire state building(7)
  • Great location(7)
  • Great Place(6)
  • DVD players(6)
  • Short walk(5)
Traveller rating
    232
    181
    35
    6
    11
Only show reviews for Family (38) | Couples (210) | Business (46)
Date Rating
Indiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

This property is just five blocks away from Times Square and has all the in room amenities of home. A full sized refrigerator and even a dish washer. The room is not a two room suite like most, but this room was far more spacious than the Times Square property I stayed at for the remainder of my visit. More

Was this review helpful? Yes
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 25 May 2012 NEW

An affordable stay in midtown Manhattan. A short 8 minute walk to Times Square. Staff were friendly. Clean room, comfortable King size bed, with a kitchenette, good for budget travellers who prefer to microwave packed food or cook their own omelette. On the other hand, room is very small, so is the corridor (can't walk with pulling 2 suitcases behind... More

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Nova Scotia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

After many days of reading reviews on Tripadvisor, we decided to book a 4 night stay at Candlewood Suites. This hotel is just a short 5-10 minute walk to Times Square, which makes it a very convenient location! We checked in quite late the first night, and were told that we would have to spend a night in a not-so-prime... More

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See 5 more reviews by BluenoserNS for New York City
Bedford
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 24 May 2012 NEW

Overal a great stay with friendly staff & reasonably sized rooms. Our only grip was that stuff was broken a lot of the time. At one point, the ATM, coffee maker & elevator were all broke & whilst the former 2 were minor & fixed within a couple of days, the elevator remained out of action the whole length of... More

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David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
24 May 2012

Thank you for your visit and for your frank feedback on Tripadvisor.com. We apologize for any frustration caused by our mechanical issues. Alas, we have had some challenges this past week, but I assure you they are being addressed as promptly as can be and the trifecta of inconveniences you experienced very rarely occurs. I am glad our staff were... More

Purfleet, England, United Kingdom
1 review
5 of 5 stars Reviewed 22 May 2012 NEW

We stayed at the Candlewood Suites in NYC last week and really enjoyed our stay. The staff at the hotel were really friendly and helpful. The suite itself was great. It had a fridge/freezer, microwave and coffee facilities - just what was needed. The hotels location was fantastic, a couple of blocks from time square and just round the corner... More

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David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
23 May 2012

Have a great day and thank you for staying with us. We are always grateful when guests decide to take time out of their day to pen a review of our hotel on Tripadvisor.com. I am glad to learn that despite the lack of a pool or spa, you still had a great stay at the Candlewood Suites Times Square,... More

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 20 May 2012 NEW
1
person found this review helpful

I believe that Tripadvisor need to check their policy of allowing all and sundry to post on this site with people constantly ranking this "Hotel" as excellent or great...It is not great or excellent, and actually not a Hotel at all. Rooms are not cleaned at all, sheets and towels not changed. No breakfast or even a nearby option. Location... More

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See 3 more reviews by AnneNap33 for New York City
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
23 May 2012

Thank you for your Tripadvisor review. The Candlewood Suites Times Square, as advertised, is a budget friendly, extended stay hotel with a commitment to excellent guest service and customer care. I am sorry that the ours was not the hotel for you and your expectations were not met during your stay. Nonetheless, I wish you a great day, and happy... More

Ontario
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 20 May 2012 NEW
1
person found this review helpful

Booked this hotel based on TripAdvisor reviews after I found an amazing last minute weekend rate. In fact, I cancelled the hotel we had originally booked to take advantage of Candlewood's rate. The positives: Great front desk staff checked us in - and gave us a couple free items from the pantry after some trouble with our room. In general,... More

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See 4 more reviews by shamrock123 for New York City
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
22 May 2012

Good day and thank you for writing about your time spent at our hotel on Tripadvisor.com You managed to squeeze in both a detailed and thorough review of the Candlewood Suites Times Square and lend us insight into the minds of budget conscious travelers like yourself. Thank you for staying, and for reviewing. Have a great day. More

Darlington, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 May 2012

me and my wife recently stopped in the candlewood suites,it was our 1st time in new york and i must say the hotel staff were very helpful with whatever we asked them,you get nothing if you dont ask!and a change of towels wasnt a problem and the gym was ok,i used the treadmill every morning and it was fine.its about... More

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David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
19 May 2012

Thank you for stopping to tell others about us here on Tripadvisor. The Candlewood Suites Times Square tries to marry the independence of the self service style of hotel with excellent service. We are glad you enjoyed our offerings and we would definitely like to see you again on your next visit. Like the City of New York, the hotel... More

Boston, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

What a superb base for a holiday in New York, within distance of everything you could want whilst on holiday in New York. Times Square is only a 10 minute walk away, subway stations within 10 minutes, bus station within 5 minutes, loads of local cafes/restaurants, Broadway theatres within 10-15 minutes. From the moment we arrived at the Candlewood suites... More

Was this review helpful? Yes
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
19 May 2012

It is good to know that our constant efforts to impress are not in vain. Thank you for your praise and your Tripadvisor review. I shall be sure to use your words as a reminder to the staff of their effect they can and have had on our guests. Thank you for your kind words and for spending time with... More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 16 May 2012

Booked this room on the strength of Tripadvisor reviews which lends me to lose some faith in Tripadvisor. This was rated as 72nd best Hotel in NYC and it is not even a Hotel in the strict terms of the word. Rooms are cleaned weekly (whether they need it or not). Sheets and towels are only changed upon request. No... More

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See 4 more reviews by AndySilverfox7 for New York City
GeneralManagerTS, General Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2012

Thank you for taking the time to share your experience with us. We sincerely apologize our accommodations did not meet your expectations. We strive to consistently improve our hotel services and greatly appreciate your feedback. More

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Additional Information about Candlewood Suites New York City Times Square

339 W. 39th Street, New York City, NY 10018
Price range (per night):* INR11,483 - 24,148

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