No AC in the Lobby. "The man is coming to fix it." Room was freshly painted and some carpet stains had been removed. Most of the Crime Scene tape had been taken away. The AC in the room worked...yeah. I fixed the chair and faulty cabinet with gaffers tape. There was no hot water for showers and shaving in the... more

We stayed there for one night, the first room we got was just terrible, the air conditioner didnt work, the toilet wouldnt flush, and it was extremely dirty. We tried to get our money back but they wouldnt give it to us, instead they offered us a so called suite. The suite wasnt much better. It seemed we were in... more

Went to visit the caverns and it seemed that all the motels/hotels in Carlsbad had no vacancy (explanation given: cavern tourists and oil workers in town). Needless to say this place or shall I say dump was our only option w/o having to drive north to Roswell or towards El Paso. I don't know how places like this stay open.... more

After reading various reviews online, I thought I was booking at a different hotel in Carlsbad. I also realized that this part of New Mexico doesn't seem to have many choices in decent hotels, and didn't have high expectations to begin with. The night of our arrival, we found out the mistake and figured, "how bad could it be for... more

Classic Bait & Switch experience. The hotel advertises in one of those books that provides "coupons" for a discounted stay. But then when you get there they say they have no more coupon-eligible rooms. Now we were there in February, VERY off-season. There were eleven (11) cars in the parking lot for a 107 room motel. Scam!! The room was... more

Mentioned a coupon discount to the clerk, he knew nothing of it. Breakfast is cheap doughnuts and bad coffee. The rooms are in very poor shape, I had to unplug the fridge it was so noisy, the bed was improperly made, the niceties you would expect in even cheaper motels was missing, such as a coffee maker. Some doors don't... more

If you need internet during your stay, like I did, best to keep looking. The advertised free internet (high speed) is slower than dial up at best. Imagine transfer rates of 3 to 9 kb/s and that only because I'm leaning on the check-in counter. Signal strength is very low to low. In room never did connect so on the... more

I was looking for a hotel with an indoor pool in Carlsbad, NM. That limited the pool of hotels to choose from amongst what appeared to be a meager crop of choices, based on reviews I'd read on this site and others. I also wanted a "suite" type arrangement so that my son could go to sleep and I could... more

For the price, this hotel exceeded expectations. We (5 adults) comfortably stayed in one of their very large 3 queen bed units very cheaply. It was non-smoking, safe and quite clean, spacious (could sleep quite a few with the floorspace), and no-frills. The management mentioned the 3 bed units rarely sell out, and they are in their own building on... more