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The Sheraton San Diego Hotel & Marina

4.0 of 5
1380 Harbor Island Drive, San Diego, CA 92101
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Ranked #69 of 246 hotels in San Diego
4.0 of 5 stars 1126 Reviews
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1,126 reviews from our community

What travellers say about this hotel
  • Bay tower(62)
  • Very nice(26)
  • Room service(19)
  • Great view(15)
  • Cab ride(14)
  • Fitness center(11)
  • Parking lot(10)
  • Pool area(9)
  • Mini bar(9)
  • Front desk staff(5)
Traveller rating
    326
    396
    194
    137
    73
Only show reviews for Family (232) | Couples (255) | Business (336)
Date Rating
L L
Nyc
Contributor
15 reviews
5 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW

There's many things I like about this property. There are a few negatives. Positives First: - Love the location, close to airport but with a harbor/bay view - My room (on 12 floor) had a balcony facing the water which was very nice. - Club lounge on the 13 or 14 floor is very decent. The evening snacks are great... More

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Malim27
UK
Top Contributor
162 reviews
78 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

Sheraton is in fact two hotels, the Sheraton and Bay Towers some 600 yards around the corner. Similar to previous reviewer, after having parked my car and gone to reception, I had to drive around to the Bay Hotel to my room. Hotel is in a great position, close to the airport next to the water. Bars are quiet as... More

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DMSe7en
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 12 February 2012 NEW

Neat and clean. Really not bad. Just way too expenseve for any add-ons. Take tooooo long to get the rooms servised. Great views thought!! Airtraffic can be bothersome. More

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Daniela Delgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review
13 February 2012

Dear DMSe7en, Thank you for taking the time to rate us through TripAdvisor. We are glad that overall you had a pleasant stay with us and enjoyed the lovely views. Regarding the servicing of your guestroom, it is common practice for hotels to service the rooms between the hours of 8AM and 4:30PM. Upon request, we are able to accommodate... More

nhhk
Hong Kong, China
Contributor
11 reviews
1 helpful vote
3 of 5 stars Reviewed 12 February 2012 NEW

Convenient for the airport, though plane noise is not too noticeable in the guest rooms. Clean room, if in need of renovation (though the check in staff implied it had been recently renovated). Definitely worth staying in the main tower. If you want more than a standard airport hotel, this is not for you. The restaurant was the disappointment. The... More

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Daniela Delgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review
13 February 2012

Dear nhhk, Thank you for reviewing us through TripAdvisor. Although we are happy that overall you enjoyed your stay with us, we are sorry to learn of your disappointment with our restaurant. While it is common practice for our soup to be accompanied by oyster crackers in a packet, we would like to learn more specifics regarding the attire for... More

ServiceMatters86
Minneapolis, Minnesota
Contributor
13 reviews
4 helpful votes
3 of 5 stars Reviewed 10 February 2012 NEW

My expectations were not too high. I selected this hotel because it was convenient to the airport. I had stayed at this hotel many years ago for a large conference. I was pleased to have an upgrade into an executive suite as an SPG Platinum member. As is typical of large hotels, it was a long walk to the room.... More

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jasminsunnycoast
Surfers Paradise, Australia
Senior Reviewer
6 reviews
7 helpful votes
4 of 5 stars Reviewed 8 February 2012

We found a great rate at the Sheraton through priceline and were amazed with the quality for the price we paid! We had a room overlooking the marina and the sunset from the balcony was fantastic after a busy day seeing the sights. Staff were lovely and helpful, rooms were nicely furnished and close to the airport. We had a... More

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Daniela Delgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review
13 February 2012

Dear jasminsunnycoast, Thank you for posting your review through TripAdvisor. We are glad you enjoyed your stay and what our hotel has to offer, and had the chance to view a lovely San Diego sunset right from your balcony. We are looking forward to welcoming you back in the future. Warm Regards, Daniela Delgado More

Gordondd9
Wilmington, NC
Contributor
12 reviews
9 helpful votes
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Be sure to enquire which hotel your room is in as I called hotel in advance, was not forewarned by staff, parked car, offloaded luggage, walked from far end of parking lot only to be told I was in Bay Tower...which is essentially another hotel 600 yards or more away. Had the front desk person told me when I called... More

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Daniela Delgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review
13 February 2012

Dear Guest, Thank you for taking the time to post your review. We would like to offer you an apology for not communicating the location of your guestroom when calling our hotel, or accommodated you in the Marina Tower upon your check-in. It is important for us to convey the location of the reservation to all of our guests and... More

sandy h
kcmo
Reviewer
3 reviews
4 of 5 stars Reviewed 6 February 2012

stayed at bay towers, 1 week marina view wished we has a bay view all employees except one front desk clerk the best. all friendly. rooms cleaned well. 5.00 no clean service credit bit of a rip off as they saved more than 5 but we had a dog did not want to be distrubed. eat breakfast in main hotel... More

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dlfudge
Windsor, California
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I stayed here for 3 nights during s conference - stayed in the Marina tower. The bed was very comfortable and I had 3 great nights of sleep which is highly unusual for me. I loved the city/bay view and I never closed the drapes . The sunsets and sunrises were amazing. What impressed me the most was the staff.... More

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Daniela Delgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review
12 February 2012

Dear dlfudge, We are delighted you enjoyed your stay with us, and had a good night’s sleep in our signature Sweet Sleeper beds! Thank you for your kind feedback. Knowing that you found our associates to be friendly and enjoying serving our guests is truly rewarding. Thank you again for posting your comments and we hope you will visit us... More

AbbyBella
Washington, D.C.
Reviewer
5 reviews
2 of 5 stars Reviewed 5 February 2012

I stayed here with my husband for a conference, and while the hotel was pleasant I was unhappy with several features, especially the "green" housekeeping option. When I signed up I understood we were just foregoing having our sheets and towels changed daily, but instead we discovered we received NO housekeeping services whatsoever -- including replenishment of our in-room coffee... More

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Daniela Delgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review
12 February 2012

Dear AbbyBella, Thank you for taking the time to post your review, and our team would like to offer you an apology regarding the miscommunication of our Make A Green Choice initiative. As a “green” hotel, we extend our guests the option to “go green” during their stay by foregoing housekeeping service in exchange for a $5 food and beverage... More

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The Sheraton San Diego Hotel & Marina Also Known As

  • Sheraton San Diego
  • San Diego Sheraton Hotel Marina
  • San Diego Sheraton
  • Sheraton San Diego Hotel Marina
Address: 1380 Harbor Island Drive, San Diego, CA 92101

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