front desk was clueless... NO upgrades for SPG Platinum, hallway was like a sauna, closet so small you can not hang up a business suit! They seem to specialize is Mexican Quinceañera celebrations and MMA Fighting crowds....

I am a platinum member of SPG with a lifetime Gold. This means I have hundreds of stays with this hotel brand. The shuttle was junked there were mystery holes in the seats. The hotel decor is like something out of a teen spring break movie tired broke down. There were trash bags and food trays in the hall. The... More

We stayed for one night before a cruise on points and were pleasantly surprised by the hotel. Airport pick up during rush hour was fast and friendly, and check in was a breeze, and the clerk was very friendly and helpful. The room was nice and clean and the bed comfortable and the bathroom roomy, and plenty of hot water.... More

I was here for two nights (Friday/Saturday) for business. While the driver was very nice, it took 45 minutes to be picked up from the airport followed by a 15 minute drive to the hotel. (You call from the airport when you arrive.) Though the lobby was very busy with a large, noisy event, the check in process was smooth... More

We stayed here with my brother's points, so we didn't complain, but if I had paid...I'd have left! First off, when we checked in they had our reservation all mixed up, apparently they find using points to book a room confusing. Because we needed to come in the evening before our original reservation rather than just amend my reservation, they... More

My Dad and I Had A Padres Baseball Game Planned and Needed To Check-In Before 3pm. As A Frequent Guest To This Particular Hotel, We Usually Arrive Before 2pm and Get An Early Check-In with No Problem. This Particular Saturday April 27, 2013 Though, We Were Not Able To Check-In and The Manager Said We Had To Wait Til 3pm.... More

I stayed here for 2 days in late April during a business trip to San Diego. Fairly easy uneventful stay. Room was in good shape, clean and modern, as it looked like it had been renovated recently. The hallways and general hotel seemed a bit dated but generally clean. The one annoying issue I had is that I requested, during... More

This hotel is GREAT. Close to everything, yet away too. 9 minutes to downtown, 35 minutes to Coronado, 11 minutes to Naval Base. Rooms are plush, and have everything- robes, refrigerator, wifi, twin, or kingsize, pool, spa, exercise room, bar, restaurant. Staff is the best. Free parking. Citrus Restaurant is excellent. Close to other restaurants- Shogun Sushi, Stuart Anderson, Asian... More

The first thing I noticed was the extremely wide hallway. Perhaps this building was something other than a hotel in the past? The staff was very nice, the room was clean and modern. The bedding was crisp and soft but the mattress...... it was very uncomfortable as far as I'm concerned. On top of that, the person staying in the... More