Cheap looking hotel. The hotel has very late check-in 4pm. My husband and I arrived at 3:58 pm and was told our room wasn't ready and we must wait about 15-20 min. We were beyond mad, we were up since 4 am east cost time and had to wait to take a shower!? Rooms are small, very dark, have horrible...
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My party and i checked into the hotel early afternoon. Check in was quick and easy and the staff accommodated my request to be placed in the quiet part of the hotel. We tried to use the hot tub at 8pm and was told that it was closed...at 8 pm??? We thought that was a little unusual. We did use...
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Questo, I’m so sorry you were kept up by the smoke detector. Please know that you can call us anytime--even in the middle of the night-- to fix anything in your room. Your comfort is our top priority. Thank you for your review.
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The Hard Rock Cafe is known for their value of "Love All Serve All", and we totally got this treatment when we stayed there over SuperBowl Weekend for my husband's 30th birthday. To start off with a bang, a week before our arrival, the concierge reached out to see if he could do anything before we arrived, and he came...
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Thank you so much for the awesome review. We really will do anything to make your stay better than ever! Plans to come back next year?
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I stayed there for almost a week. I was there for a conference at the Convention Center. The Hard Rock is located directly across the street from it. It could not have been more convenient.
The hotel is in excellent shape. The maintenance crew does an excellent job of keeping up with things.
Check in was a breeze. *****However, make...
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Wow, love the detail. Thank you so much for sharing your experience on TripAdvisor. We’re so glad you enjoyed your week with us!
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The hotel was outstanding! Modern and chic interior and great location right at the Gaslamp district.
We would always recommend the hotel!
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Thank you! See you soon.
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Great Staff, Great Design, Great Location. We'll be back!
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Hopefully soon!
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I love this place. The San Diego Hard Rock has the best crew around! They make everything easy and are always helpful. They go out of their way to make you feel like a rock star---they really want you to feel special from the minute you arrive until the minute you leave...the valet parking dude even asked us if we...
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We love you! Thanks for the great review.
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The staff could not be nice and the rooms more hip or comfy. While attending an event at the convention center it was great to be away from the madness in this oasis.
A great touch in the turn down service and rock candy!
BONUS was Nobu restaurant in the lobby!
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That’s what we’re here for! I’m so glad you enjoyed it. Thank you for the review.
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Above and Beyond, that is how my stay was at the Hard Rock Hotel San Diego. I was there for New Years Eve 2012, and again the greatest hotel in San Diego by far. From the day I arrived till the day I left, nothing but down to earth staff, helpful all the way around. And of course, the NYE...
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Reviewed 21 January 2011
This is so great! Hopefully we don’t have to wait until NYE 2013 to see you again! Come back soon.
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Great people! Great! I really can't emphasize this point enough. Didn't get a chance to party, I was there for business. I hit a lot of awesome hotels, Gansevoort, W, Ian Schager Hotels list goes on and can say with ease that one of my best experiences in service happened in this Hotel. Worth every penny.
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I can’t wait to share this with the team. We’re so proud of our service and each and every one of us is excited to hear that you loved your time here. Thank you!
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