I stayed here for one night due to a convention that was in town that I had to attend.
First impression was....the parking garage is horrible. Don't rent an SVU, if you can rent a small compact car so you can navigate the tiny ramps up the parking garage. Since I arrived late I had to park up top. There...
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Dear kuuru,
We apologize that your recent experience fell short of exceeding your expectations. It's very disappointing to hear of the details that you were less than impressed with. Thank you for bringing this to our attention, as your feedback assists us in our commitment to delivering the very best experience for each of our guests. Again, we appreciate your...
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Hilton Honors Gold Member. Had to stay at this hotel for 6 days. Rooms were okay nothing special to mention. Parking is a big hassle especially when it rains as you would have no option but to walk in the rain. The parking charges is pretty steep at 30 dollars a night. The staff were not too concerned about guest...
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Dear CaptChaitanya,
We really appreciate your feedback and are disappointed to hear that we failed to impress you. Please accept our apologies for any inconvenience you experienced during your stay with us. Also, please know that our parking fee is $16.00 per night, and is commensurate with other brand hotels in our area. Again, we are very sorry that we...
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Convenient and recently updated.
An ok place to stay.
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Dear EricLosAngeles,
We appreciate you making us your choice in hotel accommodations during your recent visit to San Diego. Thank you for your review on our hotel. We hope you and your family will stay with us again in the near future.
Regards,
Mark Lewis, General Manager
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I thought the room we had was nice we got put in the back near the parking garage. So luckily for us we parked our TSX up high so no one could hit it considering the spaces were really small and bigger cars had a hard time trying to get in or out of spots. Because we are HH members...
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Dear may0529,
Please accept our apologies for not exceeding your expectations. Thank you for your opinions and suggestions. We take your valued feedback very seriously, as we are constantly striving to deliver the best experience for each of our guests. Please know that our parking fee is commensurate with the majority of brand hotels in our area. Again, we appreciate...
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Me neither! How about a balcony with bird poop all over the sides of the glass? Old saggy mattresses and paper thin walls so you can hear everyword on the phone call the guy next door or in the hall? The clincher? Filthy stained up sheets --one of them look like someone sat down without their underwear on---gag!
Oh yeah,...
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Dear comfortablyclean,
We are very sorry to hear of your recent experience, and appreciate you bringing these details to our attention. I would greatly appreciate the opportunity to further discuss this with you at your convenience. Please contact me directly at the hotel or email me at markl@doubletreehotelcircle.com. Also, after reading your comment under Room Tip, I would like to...
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Stayed at this hotel for one night. So glad it wasn't longer. I was greeted with a warm cookie, but other than that it was hard to tell that this was a Doubletree. Sure doesn't meet Hilton Standards. The lobby is old and outdated. The person that waited on us didn't bother to give any gold member amenities or upgrade...
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Dear wndsong,
We are extremely disappointed to hear of your experience with us. Please accept our apologies for failing to exceed your expectations. If you would like to further discuss the details of your stay, I would appreciate your time in contacting me directly at the hotel or emailing me at markl@doubletreehotelcircle.com. Your opinions and suggestions are very important to...
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Negatives The lobby smells like a casino from the smokers sitting right out side the lobby.
Our room smelled so bad with sewer they had to move us. Parking is $16 a night.
The hotel ran out of hot water one morning. Maids tends to throw everything away ( even good stuff). The 2 police cars came several times (...
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Dear jim a,
Thank you for taking the time to complete the review on our San Diego hotel. Your feedback is extremely valuable to us. We did experience a few false alarms that were set off throughout the hotel. This type of alarm activation automatically notifies the local authorities. We apologize for any inconvenience this may have caused you and...
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A friend and I spent six nights at the Doubletree Club Hotel, and overall it was a good experience. On the plus side, the hotel had a nice contemporary design that carried through to the rooms. For the most part, everything felt new or new-ish. The staff was helpful when approached with a request, and the business center allows you...
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Dear KozyKritter,
We appreciate you making us your choice in accommodations during your recent visit to the San Diego area. We apologize for any inconvenience you experienced during your stay. Unfortunately, we did experience false alarms one night in which we immediately handled and resolved. Thank you for your patience and understanding. We appreciate you bringing this and other details...
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Our family stayed three nights at our first Doubletree and it will be our last. It's a shame--the staff was very nice, and the hotel is centrally located for San Diego activities...but that's about where the good stuff ended. Parking was a nightmare--it cost $16 a day PLUS they tax that (that's just robbery!!) and since we have an oversized...
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Dear Christy C,
We are very disappointed to learn of the inconveniences you and your family experienced. Please accept our apologies. We appreciate your patience and understanding in regard to our covered parking area. There is a height maximum that protects our guests' vehicles. Again, we apologize for failing to deliver an enjoyable experience for you and your family. We...
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I chose this hotel because of the location and the family suites. This was a family vacation with 4 adults and 4 children. The rooms were ok, nothing special. There was a strong smell of sewage in the hallway. Our floors were never cleaned in the 4 days we were there. Makes you wonder what else isn't being done? The...
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Dear myagirl0622,
We apologize for not exceeding your expectations on your recent visit. Please know that we appreciate you bringing the details of your stay to our attention. We take your valued feedback seriously and the necessary steps are always taken in our investigation. Again, we are very sorry for any inconvenience that you experienced. Thank you for taking the...
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253 Reviews
269 Reviews
