First I get there for a 2 night stay and the main entrance is under construction. You have to enter through a side door. I get in and there is one person running the desk with two customers in front of me. It took 20 minutes before I made it to the desk. The poor girl is ringing the little... More

great location, great staff, only a few things that distract from excellence: lobby under construction, some protests or demonstrations just outside the hotel entrance, long waits for elevators (they could easily double the number for the size of the hotel), large screen televisions in rooms but no HD channels; overall, I would recommend this hotel to anyone travelling to downtown... More

Our experience last Saturday night at your hotel was made extremely nice due to the efforts of Brian Baucum. We had attempted to make reservations several days in advance and were told there was no rooms available at your facilities as well as other Westin properties in the area. Brian had conversation with my sister-in-law and brother-in-law on Friday as... More

My husband and I both couldn't decide 3 or 4 stars. It was a nice place. Pleasantly decorated. Nice staff. (except the house keeper would just open the door after 9 a.m. like a big "get the heck out of your room.") But it was the small things to cause the 3 stars. The elevators took FOREVER. My husband claims... More

Stayed here for 4 nights - found the hotel to be convenient to the convention center (10-minute walk), near tons of restaurants, and the bed was very comfortable. Rated it good value because we reserved our room weeks ahead and received a very good rate. Decent fitness center, nice pool/jacuzzi area, and a mall next door - handy. (I noted... More

We stayed this week and the hotel is in a great location for the conference center with just a nice walk, 0.5 mile each way. No airport transfer, $15 by taxi at night, $12 during the day (I am a bad tipper !). The hotel is being remodelled, the good point is it won't impact on your stay, the bad... More

I just spend 4 days, 3 nights. The property was nice. Rooms, conference center, gym, lobby, and pool were all clean and tidy. I found no issues to mention whatsoever. More

I was at the hotel for a conference and had a good time. Staff are very friendly and helpful. I was upgraded to a large room with an ocean view. The work area in the room is well-designed. Negatives: the carpet and drapes look drab and old, valet parking and WiFi charges are high. To attract business travellers, it would... More

I've stayed at this hotel before, many years ago and really enjoyed my time there. I was excited to see it listed as the venue to our industry conference in Jan. 2012. When I arrived the entire hotel is under construction. There was dust everywhere and noise, and general confusion due to the temporary desks, walls and lobby layout. The... More