rude desk clerk. loud hvac overcharged on the room More

A trip to Biltmore for the Christmas holidays was planned and this hotel was chosen by my friend who was not very familiar with the area. While traveling to, I realized it was NOT on the usual strip of hotels in the Biltmore Village. It was about 12-15 min away. Very nice, clean accomodations; helpful staff. Especially when I walked... More

We needed a room in Asheville at the last minute during "Leaf Looking" season and this was the only hotel available, so we were a little nervous, but the hotel turned out to be just fine. The room was comfortable and quiet and the breakfast was very good. Some previous reviewers mentioned renovations, but those had evidently all been completed... More

Oct 29 - 31. Checked in early to rude desk clerk. Specific non-smoking room smelled of smoke. Refrigerator made very loud thumping sound. HVAC unit worked but fan was a bit off balance adding to room noise. When we requested a new room we were denied. Requested to cancel reservation to go to another hotel but was informed since the... More

We stayed here for 2 nights so we could tour the Biltmore Estate. The front desk checked us in because it was their job. No one went out of their way or spoke more than needed to us. They were packed the first night we were there so we got stuck with a "basement" room with a street level view... More

We checked in on Oct 16th and left Oct 20th. It was very nice for the money. It was very clean, and the staff was helpful. More

Heres one place I think you can go with a favorable experience with balcony to see the wonderful mountains . Try to get a balcony unit and it will add to your experience . This is one of the better hotels in Asheville, N.C. and I am a member of the Biltmore long term club. make sure you get in... More

We went to check in early and ask for a balcony around 3 p.m. on a Saturday, and the clerk was not super helpful. It was a busy weekend, but the only room she offered was one that opened up to the roof of the entrance. Not exactly a great view, and she didn't seem to realize it. First impressions... More

For whatever reason that you find yourself in the beautiful area of Asheville, this HIE would be an excellent choice: a pleasant/helpful staff, very nice rooms, reasonable daily cost, easy access to attractions, shopping, and wandering through the unique downtown area of artisans, delicious eateries, and nighttime entertainment—and, of course, it’s near the amazing Biltmore Estate, which offers an experience... More