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Holiday Inn Express Asheville - Biltmore Square Mall

2.5 of 5
1 Wedgefield Drive, Asheville, NC 28806
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Ranked #28 of 59 hotels in Asheville
4.0 of 5 stars 130 Reviews
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130 reviews from our community

What travellers say about this hotel
  • Ridge parkway(5)
  • Very clean(4)
  • Front desk staff(3)
  • Hot tub(3)
Traveller rating
    48
    53
    13
    10
    6
Only show reviews for Family (39) | Couples (50) | Business (1)
Date Rating
Bryanjt
Raleigh, North Carolina
Senior Reviewer
10 reviews
4 helpful votes
5 of 5 stars Reviewed 5 February 2012

I needed a place for an overnight stay, I wasn't going to Asheville, I was attending an event about 15 miles south. This was a perfect place for me. I experienced a very friendly check-in on Friday evening as opposed to what I had read in other reviews. The lobby area seemed updated and in nice condition. The room felt... More

Was this review helpful? Yes
flathman
Charleston, South Carolina
Reviewer
4 reviews
1 of 5 stars Reviewed 9 January 2012

rude desk clerk. loud hvac overcharged on the room More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
8 February 2012

Thank you so much for your feedback about your recent stay with us. Please accept my apology for an unprofessional check in experience. This is definitely not our usual custom. I will address this immediately with our front desk team. We hope you will stay with us again in the tuture. Sincerely, Ellen Pettigrew, Director of Sales More

RULISTN
Greensboro, North Carolina
Reviewer
4 reviews
5 of 5 stars Reviewed 8 January 2012

A trip to Biltmore for the Christmas holidays was planned and this hotel was chosen by my friend who was not very familiar with the area. While traveling to, I realized it was NOT on the usual strip of hotels in the Biltmore Village. It was about 12-15 min away. Very nice, clean accomodations; helpful staff. Especially when I walked... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
8 February 2012

On behalf of the entire staff at our hotel we would like to thank you for your business. We are researching different cleaning products that would be within our standards. We have serveral locally owned restaurants with two blocks of our property. I am glad you enjoyed your stay and I hope to see you again soon! Best regards, Ellen... More

DollarsMom
Brentwood, TN
Contributor
14 reviews
9 helpful votes
4 of 5 stars Reviewed 10 November 2011

We needed a room in Asheville at the last minute during "Leaf Looking" season and this was the only hotel available, so we were a little nervous, but the hotel turned out to be just fine. The room was comfortable and quiet and the breakfast was very good. Some previous reviewers mentioned renovations, but those had evidently all been completed... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

On behalf of our entire staff at the Holiday Inn Express we would like to thank you for your business & we hope to see you again. Ellen Pettigrew Sales Director More

brad k
Savannah, Georgia
Reviewer
4 reviews
2 of 5 stars Reviewed 1 November 2011

Oct 29 - 31. Checked in early to rude desk clerk. Specific non-smoking room smelled of smoke. Refrigerator made very loud thumping sound. HVAC unit worked but fan was a bit off balance adding to room noise. When we requested a new room we were denied. Requested to cancel reservation to go to another hotel but was informed since the... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

Thank you so much for your feedback about your recent stay with us. Please accept my apologies. This is definitely not our usual custom & I will address this immediately with our team. Sincerely Ellen Pettigrew Sales Director More

shantikay
Indiana
Contributor
17 reviews
4 helpful votes
3 of 5 stars Reviewed 30 October 2011

We stayed here for 2 nights so we could tour the Biltmore Estate. The front desk checked us in because it was their job. No one went out of their way or spoke more than needed to us. They were packed the first night we were there so we got stuck with a "basement" room with a street level view... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

Thank you for your stay with us and your kind comments about our hotel. We try to accommodate all room requests when we have the rooms. We are looking forward to seeing you again. Sincerely, Ellen Pettigrew Sales Director More

David M
Rogersville, Missouri
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 22 October 2011
1
person found this review helpful

We checked in on Oct 16th and left Oct 20th. It was very nice for the money. It was very clean, and the staff was helpful. More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

Thank you so much for staying with us here at the Holiday Inn Express. We look forward to seeing you again! Ellen Pettigrew Sales Director More

James S
Brentwood, Tennessee
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 13 October 2011
2
people found this review helpful

Heres one place I think you can go with a favorable experience with balcony to see the wonderful mountains . Try to get a balcony unit and it will add to your experience . This is one of the better hotels in Asheville, N.C. and I am a member of the Biltmore long term club. make sure you get in... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

Thank you for your awesome review! We are looking forward to seeing you again! Ellen Pettigrew Sales Director More

Midwestcouple
Winston Salem, North Carolina
Top Contributor
51 reviews
67 helpful votes
4 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

We went to check in early and ask for a balcony around 3 p.m. on a Saturday, and the clerk was not super helpful. It was a busy weekend, but the only room she offered was one that opened up to the roof of the entrance. Not exactly a great view, and she didn't seem to realize it. First impressions... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

Thank you for staying at our hotel. I would suggest the next time to book our King Suites. Besides the first floor all of our suites have a balcony with a nice view. We are looking forward to seeing you again! Ellen Pettigrew Sales Director More

TexasPadre
Texas
Senior Contributor
23 reviews
25 helpful votes
5 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

For whatever reason that you find yourself in the beautiful area of Asheville, this HIE would be an excellent choice: a pleasant/helpful staff, very nice rooms, reasonable daily cost, easy access to attractions, shopping, and wandering through the unique downtown area of artisans, delicious eateries, and nighttime entertainment—and, of course, it’s near the amazing Biltmore Estate, which offers an experience... More

Was this review helpful? Yes
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011

Cant wait to see you again! Thank you for your excellent review! Ellen Pettigrew Sales Director More

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Holiday Inn Express Asheville - Biltmore Square Mall Also Known As

  • Holiday Inn Express Asheville
  • Holiday Inn Asheville
  • Biltmore Square Mall
  • Asheville Holiday Inn
Address: 1 Wedgefield Drive, Asheville, NC 28806

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Holiday Inn Express Asheville - Biltmore Square Mall
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