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BEST WESTERN Hilltop House Hotel

400 Trinity at Central, Los Alamos, NM 87544
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BEST WESTERN Hilltop House Hotel
Ranked #4 of 7 hotels in Los Alamos
3.5 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    13
    17
    10
    8
    11
Date Rating
Rio Rancho, New Mexico
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 April 2012

Older property with a "strange" indoor/outdoor stairs set up. Some of the hotel needs some work or remodeling. The bed was nice but the bathroom could use some work. We stayed on the second floor, I felt bad for the people in the room under us. The floor squeeked so bad it even annoyed me. The room was clean and... More

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Ontario
Senior Contributor
45 reviews 45 reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 29 February 2012

Older bld with cheap renovations. Good breakfast with variety. Well situated in a nice town.

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See 4 more reviews by Jalapeno4u for Los Alamos
NM
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 20 January 2012

This is an older property that is a bit shop worn around the edges and could use some refurbishing. However, the rooms are good size, reasonably clean, the king size bed comfortable and the staff great. The check in staff were friendly, interesting and very helpful. When we returned from dinner about 8:00 pm we found out TV did not... More

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Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 November 2011 via mobile

Great rooms, about what you would expect from a good chain hotel, good value for money with breakfast included. I liked that the rooms were adjacent to an inside hallway rather than face directly outside, in the cold weather that feature was quite insulating so I didn't need to use my room heater at all despite the freezing outside temperatures.... More

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Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 29 August 2011

Room includes breakfast. Stick to the dry cereal, it's excellent. The rest is not good. We had a suite. Not good. Room smells of cooking at 5 am, when the not good breakfast is being prepared. The room itself was more than out-of-date. Not good. The staff were nice. They were good, but not enough so to offset the rest.

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travellerNM, General Manager at BEST WESTERN Hilltop House Hotel, responded to this review
31 August 2011

I am truly sorry that you were unhappy with your recent visit. Our goal is to provide an enjoyable stay for all our guests and it seems we were unsuccessful in doing so for you. I sincerely apologize for that. I must admit I am puzzled by the comments about breakfast as we offer a large variety of fresh breakfast... More

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2 reviews
4 of 5 stars Reviewed 25 August 2011 via mobile

I have been staying at the hilltop off and on for five years. This year alone im at 134 days here. The food was great. The housekeeping was great. The staff at front office were good. Everything but the bartender kat. I invited my fiancee from another state to visit n kat decided to meddle in my personal life. An... More

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travellerNM, General Manager at BEST WESTERN Hilltop House Hotel, responded to this review
2 September 2011

Thank you for writing the review! I very much appreciate your honest review of the property and please rest assured that you will NEVER have that problem in the future. The matter has been addressed and I want to emphasize that we do not condone that type of behavior from of staff and have addressed that matter. I apologize that... More

Hants
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 August 2011

We stayed here for a week during the recent very hot weather in Los Alamos. The room was OK nothing special but the window looked out into a corridor inside the hotel. The air conditioning units expelled the hot air into this corridor so it was very hot and noisy. The noise of the a/c unit inside our room made... More

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travellerNM, General Manager at BEST WESTERN Hilltop House Hotel, responded to this review
11 August 2011

Thank you for taking the time to write the review. We really do appreciate the feedback from our guests. I apologize that the hallways can be warm during summer. The building is made of almost entirely recycled materials and the layout is unusual and quirky. The original building was enclosed some years ago and the air conditioners do vent into... More

Los Alamos, New Mexico
2 reviews
5 of 5 stars Reviewed 5 June 2011

my stay was pleasurable from the great service at breakfast, to the friendlyness staff like amber that were very helpful with different things i needed like locations of different places i wanted to go and see. also when i needed small things like a shower mat or mail, faxes,copies,places to eat etc.. and the cleaning staff that did a good... More

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Concordia, Kansas
1 review
5 of 5 stars Reviewed 1 June 2011

Really enjoyed my stay. Facility was clean and pleasant. Staff were well trained, efficient and smiling. Rooms were well appointed and spacious. I was treated politely and with courtesy. Will I return? You betcha!!!

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travellerNM, General Manager at BEST WESTERN Hilltop House Hotel, responded to this review
2 June 2011

Thank you for writing the review! We really appreciate the feedback and work hard to insure that every guesat has a great stay. Let me know the next time you plan to visit so I can persoanlly thank you. Denise Smith General Manager June 2 2011 More

Ulysses, Kansas
1 review
5 of 5 stars Reviewed 1 June 2011

Our room was quite comnfortable, clean. Facilities are well maintained. staff was friendly and helpful. Breakfast was one of the best experiences we've had.

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travellerNM, General Manager at BEST WESTERN Hilltop House Hotel, responded to this review
2 June 2011

Thank you so much for the wonderful review! The next time you plan to visit let me know so I can personally thank you for taking the time to write. Thanks! Denise Smith General Manager June 2 2011 More

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Additional Information about BEST WESTERN Hilltop House Hotel

  • Best Western Hilltop Hotel
  • Best Western Los Alamos
  • Los Alamos Best Western
Address: 400 Trinity at Central, Los Alamos, NM 87544
Price range (per night):* INR2,740 - 16,776

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BEST WESTERN Hilltop House Hotel
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