Very nice hotel very friendly staff. I enjoy to stay with you

Very nice hotel very friendly staff. I enjoy to stay with you
They say free WiFI and there were two options but neither of them worked the whole time we were there. Every time we went to get ice there was never ice in the ice machine. When you pull up the place doesnt look the greatest but we made the best of it and 5 days into our trip the fridge...
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I am sorry for the trouble that you had. But It is our policy or you can say any other hotel policy to give a late check out only until 2:00 pm any thing after that is a full days charge. You wanted to check out at 6:00 pm....After all the 5 days you stayed here, if you did not...
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