Doesn't matter how long it is between visits or even if I have a rental car, when I pull up to this hotel, they remember my name. There is someone to serve you at every corner. The new lobby looks fantastic...still classically elegant but with a very clean, transitional twist, and you can't beat the location. Love love love this... More

As a premium 5-star hotel they advertise being exceptional. The hotel itself is beautiful, clean and well serviced. The rooms are no better than many other 4+ star hotels we have stayed in for less cost. The concierge was excellent with suggestions for places to eat and see and arranged reservations well. The only real issue was the feeling of... More

The people of this hotel are really great! The location of course is super, the rooms are perfect, but what makes this hotel (chain to my experience) special is the people. HR must do a great job in selecting and training staff. More

This Ritz Carlton is probably one of my favorites because of the attentive staff and the impeccable way they maintain the rooms and the common areas. I rarely see a hotel with such high marks in that area. The other Ritz that gets the same high marks in this area is the Dallas location. Housekeeping at both of these properties... More

Ritz Carlton properties are always of high quality -- which is what you expect of 5 star hotels at this price point. The hotel is quite nice - rooms are large & comfortable. The in-room coffee service is higher quality than most & I always appreciate when evening turndown service includes bottled water. The bathroom is ok, not great. Surprisingly,... More

We stayed on the club level floor 8, which is a must in my opinion if you are staying at this hotel. Excellent service and complimentary food. Joseph the concierge was excellent and nothing was to much trouble. Including finding great tickets to the NFL playoff with only 24 hours notice and to all the top restaurants, despite most of... More

I stayed at the Ritz SF for 3 nights for business. It was everything I'd anticipated: great location (smack dab in between Union Square & Chinatown - a 5-minute walk to either; but beware, the Ritz is on a big hill, if you have issues with some climbing); well-appointed rooms (king bed, sumptuous duvet & linens, marble in the bathroom);... More

Service was fantastic, location was great and value was great. Very nice hotel but it needs a renovation in the near future. The rooms are good but not great. The shower was OK. The lobby is really nice. I would stay there again for sure. But when I think Ritz-Carlton I think "creme de la creme" and this didnt quite... More

I stayed here and at the Mandarin in SF and this wins hands down. Better service, friendlier staff and a real feeling of old world luxury. I would definately go back. More