We stayed here for New Year's Eve, and our little toy poodle especially enjoyed that she could come along! The staff were all excellent, helpful and friendly. Great restaurant in the hotel (Max's) and the package we booked included 2 full American breakfasts (I chose to get lunch instead, which was excellent, but my husband loved his breakfast). The package... more

The location of hotel frank was perfect, the staff was very nice and gelpful, but the pictures of the hotel online are not what the hotel looks like. Its an old hotel that was re-done and not re-done very well. everything looks and feels cheap (the furniture, the decorations etc), i could have done a better paint job myself, the... more

I'm in S.F. at least once a year and I always stay at the Diva - Last visit wasn't such a great experience but they have their sister hotel, Frank just down the block. Can I just say... absolute heaven. The former Maxwell has been redone. The rooms are spacious and modern (which I like) no bath, but the shower... more

Conviently located in the heart of city. Excellent customer service, great bar and restaurant adjacent to hotel, several packages to accomodate customer's needs. We had stayed here before when it was the Maxwell and transition to new owners was excellent. The only hotel we will ever stay when visiting San Francisco! more

The hotel staff was friendly and helpful. The room was clean and well decorated. The location was perfect, 1 block from union square near several bus lines, main stores, points of interest. We could do a lot of our rides without a car. We spent 10 days at the hotel and we couldn't have found a better hotel. It was... more

I enjoyed my stay at the Hotel Frank and would stay there again. The front desk staff were friendly and helpful. My room was small but clean and comfortable. Free wireless Internet. Very convenient to Union Square, and just a short walk to the Powell Street BART Station. Also enjoyed Max's Restaurant in the hotel. more

I loved this place just from the picture i saw in a brochure, and I was not disappointed on arriving. The rooms are gorgeous. The staff were absolutely excellent and made us feel very welcome. Our time there was just wonderful. I'd recommend it to anyone staying in San Francisco more

This hotel is great and I would definately stay here again. The Hotel Frank is just a few steps from Union Square beside the Westin St Francis. The area is filled with great shops, great bars and restaurants. Directly across the road is a convenience store selling liquor with an ATM (we seemed to need that a lot!). The hotel... more

Let me just say, if you are looking for a place to stay in San Fran, then look no further than the Hotel Frank or any other Personality Hotel property for that matter. My husband and I had the best experience with the Personality Hotel staff. Right away the Marketing Diva helped me plan the most special surprise for my... more