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Mandarin Oriental, San Francisco

5.0 of 5
222 Sansome Street, San Francisco, CA 94104
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Mandarin Oriental, San Francisco
Ranked #11 of 235 hotels in San Francisco
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154 reviews from our community

Traveller rating
    101
    38
    13
    2
    0
See reviews for
Families
26
 
Couples
63
 
Solo
6
 
Business
40
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Nantwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

After a long fight from the UK I wanted to be pampered and for the hotel to take the strain; and the Mandarin did not disappoint. Friendly, super-fast check-in followed by a terrific room with big views across SF and a power shower that had all the right settings; a waterfall to wake me up and lots of nice scrubs,... More

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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 15 May 2013

This hotel has amazing views ( if you are located high up that is) the hotel is also located very close to town. San faranciso is an amazinf city and the views from this hotel really express this. Maybe a little expensive with regards to cost of hotel compared the what you could get somewhere else in the world.

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New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 11 May 2013

The hotel itself is nice and the views are one of a kind... your sitting above the fog...The food was good as well. One of the staff asked me if I knew 小田yuji, he is an actor in Japan. Although many media have reported that he is gay... he is still a closet case. One of the MO SF staff... More

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California Hot Springs, California
Top Contributor
106 reviews 106 reviews
10 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 May 2013

I don’t like to give poor reviews, however I must be honest and provide my experience at this hotel. Good things The location was perfect for us, but that was because we had a corporate party walking distance. Many many hotel choices in this diverse city and next time it will definitely be a different one. We needed a pair... More

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See 5 more reviews by Brinbri for San Francisco
MO_SANFRANCISCO, Public Relations Manager at Mandarin Oriental, San Francisco, responded to this review
10 May 2013

Dear Valued Guest, Thank you for staying at Mandarin Oriental, San Francisco and for reviewing on Trip Advisor. On behalf of the team, we apologize sincerely for not meeting your expectations during your stay. We greatly appreciate all your valued feedback which we have taken immediate steps to address in our various departments. It is indeed the case that in... More

Lebanon, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 May 2013

We always loved staying at the Mandarin Oriental. Lovely rooms, comfortable beds and impeccable service. Now, with the refurbishing, it's even better. The rooms are lighter in color, beautiful linens and the downstairs restaurant has been opened up to let in more light. It's roomy, airy and even more comfortable. When we checked in we were upgraded to a view... More

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Doylestown, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 May 2013

This place totally lives up to the Mandarin Oriental's reputation. The staff couldn't have been any friendlier or more helpful; even to my teenagers! The rooms were impeccably clean! The décor was sophisticated yet so comfortable. We actually stayed at the current #1 rated hotel on this site on the last leg of our trip and after staying at the... More

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California
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 May 2013

Very nice room, exceptional service. Room service was prompt, dinner was very good, breakfast fair. Nice work out room with free weights and machines. Location is good, walking distance to embaradero, union square. Amazing view from the 46th floor.

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See 10 more reviews by CaliforniaDaisy for San Francisco
Calgary, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 May 2013

The bottom line is that this hotel is just NOT worth the money. There is nothing special about this hotel to justify the costs. I would definitely put it in a category with 3.5 star hotels. The rooms are outdated as many reviews have mentioned. No coffee maker in the rooms either, plus you have to pay to use their... More

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MO_SANFRANCISCO, Public Relations Manager at Mandarin Oriental, San Francisco, responded to this review
10 May 2013

Dear Valued Guest, Thank you for staying at Mandarin Oriental, San Francisco and for reviewing on Trip Advisor. On behalf of the team, we apologize sincerely for not meeting your expectations during your stay. We greatly appreciate all your valued feedback which we have taken immediate steps to address in our various departments. We can place a personal coffee maker... More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 30 April 2013

If you're considering this hotel, book the room now. Everything about it is excellent. The service. The location. The views. I've seen a few comments here regarding the outdated rooms. I think those comments are legit, but not so much so that I would not book a room here because of it. There's nothing worse than staying at really nice... More

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See 2 more reviews by ccsmith85 for San Francisco
Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 30 April 2013

We picked this hotel due to its location and it did not disappoint. It is an expensive hotel, but you get great service. The rooms are nice, could be improve though for the amount you are paying. The staff was very professional and friendly, a big plus for the hotel. I would visit again next time in San Francisco.

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Hotel Summarization (Beta)

What travellers say

  • Financial district(8)
  • Great location(5)
  • Bay bridge(5)
  • Golden Gate(4)

Additional Information about Mandarin Oriental, San Francisco

Address: 222 Sansome Street, San Francisco, CA 94104
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotels in San Francisco
#7 Luxury Hotels in San Francisco
#24 Family Hotels in San Francisco
Price range (per night): INR24,771 - 48,931
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Towering high above the breathtaking skyline, Mandarin Oriental, San Francisco has earned acclaim for its breathtaking views and its renowned service in one of the worlds most alluring cities. With the new lobby, signature bar and restaurant, and guest rooms now open, our hotel has transformed itself to become the city's most striking and sophisticated hotel. ... more   less 
Reservation Options:
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Also Known As:
Mandarin Oriental, San Francisco Hotel
Mandarin Oriental, San Francisco Hotel San Francisco
Mandarin Oriental San Francisco
Mandarin Oriental
Mandarin San Francisco
San Francisco Mandarin
San Francisco Mandarin Oriental

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Mandarin Oriental, San Francisco
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