I have a trip scheduled to check in on May 30th and I called to speak to the concierge about planning my first wine tour in Napa valley...I had the PLEASURE of speaking with Joel. From the moment he answered the phone to the moment we hung up he just went way above and beyond the call of duty! I... More

If you enjoy being closed up in a room that has no access to fresh air, this is your place. For reasons unknown, this property put unopening storm like windows on the INSIDE of the windows. So now it has really bad air quality. Pretty obvious, no concern for the health or comfort of their customers. Another example of buyer... More

Wow! The service has blown me away. The first, and most impressive feat, was allowing us to check in at 08:30 in the morning, shortly after our early flight landed. On our second night, the staff arranged for us to watch my favorite TV show, Mad Men, in the bar as it was not available in the room. This hotel... More

We love this Hotel, the location is incredible. You can walk all the way to the Wharf, close to China Town. The hotel staff is super friendly, hotel is immaculate clean. Love the decor, nice high tech. The bedrooms are quiet and amazing view. We stayed on the 11 floor that floor view is breath taking as well as above... More

Gotta love this location! At the side door of Chinatown, backing onto Columbus and the Transamerica Building, only blocks from the Embarcadero, and seemingly a world away from Union Square or Pier 39 or the throngs of tourists. And the hotel's pretty darn good, too. Stayed on the 23rd floor, facing north with a stunning face-on view of Coit Tower... More

We really enjoyed our stay at this Hilton on Kearny Street. The staff are friendly and helpful and Housekeeping did a great job every day. We usually stay here when we visit SF because of its great location. You are literally across the street from Chinatown and within easy walking distance to North Beach, the Financial District, Union Square, and... More

We had a fabulous room with a view, great bed and the staff sent up complimentary wine and strawberries when they heard it was a birthday. Unlike other hotels they did not treat us poorly for booking on a price based hotel booking website. I would stay here any time.

This hotel's staff has improved their customer orientation since my last stay a few years ago. Everyone was friendly, welcoming, and anxious to deliver the best service they could. I loved it! I booked a top-floor, bayside room at a great discount on the website (prepaid deals for low season!), and stayed in the room most of the time to... More

I don't normally write reviews.. But this I must. I remember when this place was Holiday Inn...how time flies. Pros: superb and friendly staffs. Concierge had a great sense of humor and took his time to show us all the good local bars and restaurants within short walking distance. I love the location because it is right across from China... More