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All 241 San Francisco hotels »

Hotel Carlton, a Joie de Vivre hotel

3.0 of 5
1075 Sutter Street, San Francisco, CA 94109
Hotel amenities
Ranked #70 of 241 hotels in San Francisco
4.0 of 5 stars 1157 Reviews
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1,157 reviews from our community

What travellers say about this hotel
  • Wine reception(24)
  • Very friendly(24)
  • Nob hill(13)
  • Nice touch(12)
  • Other guest(12)
  • Light sleeper(8)
  • Next room(5)
  • Would highly recommend(3)
  • Street noise(3)
  • Top floor(3)
Traveller rating
    484
    445
    155
    48
    25
Only show reviews for Family (74) | Couples (472) | Business (88)
Date Rating
edshred
San Francisco, California
1 review
1 of 5 stars Reviewed 7 February 2012 NEW

Let's keep this simple. 1. There is no temperature control in the room. Too cold? they bring you a space heater. Too Warm? turn on the fan or open a window. 2. The tub has the dirt of many uses and no good cleaning. Leaving me to wonder what else hasn't been cleaned properly. 3. Minimal furnishings and table space.... More

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timeaway60
Denver, Colorado
2 reviews
4 of 5 stars Reviewed 25 January 2012

Carlton Hotel is reasonably priced, older, yet clean and centrally located. The staff are nice and the food in the small restaurant is tasty. It's a less expensive way to visit SF. More

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RainyDevil
Seattle, Washington
Contributor
17 reviews
9 helpful votes
2 of 5 stars Reviewed 24 January 2012
4
people found this review helpful

The hotel is in a decent location, though it is kind of close to the Tenderloin. The rooms were a bit on the small side and had no A/C. I'm sure that's normally not a big problem in San Francisco but I was actually there when it was unseasonably warm so it was slightly annoying. The rooms look a bit... More

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Pam Janusz, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review
26 January 2012

I am glad you enjoyed your stay last September at Hotel Carlton and that you were able to experience our Deluxe guestrooms for a portion of the stay. Please accept my apologies regarding your discomfort in the original room you were assigned. Please know we take feedback in this regard very seriously and immediately take steps to ensure that not... More

luisa1071
Grand Rapids, Michigan, USA
Senior Contributor
32 reviews
9 helpful votes
5 of 5 stars Reviewed 23 January 2012

Where to begin... 1. GREAT customer service. The people at the front desk were outstanding, helpful, had a great sense of humor and really know the city. For being a small boutique hotel they really offer a lot. 2. Ambience. Every evening there is a cocktail hour where wine is served. The wine was quite good and on one evening... More

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Pam Janusz, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review
26 January 2012

We hope to see you back at Hotel Carlton again soon Luisa! I'm so glad you enjoyed the wine reception, live music in the lobby, the service provided by our staff and our dynamic neighborhood. Thanks for staying with us. Pam More

Oscary
1 review
1 helpful vote
1 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Sadly I was taken in by the hotel's deceptive description as "boutique hotel with sophisticated interiors" and per- booked 4 nights at the Carlton. On arrival we found it to be a somewhat tatty and worn-out old hotel with more of an ambience of a backpacker's hostel than a smart hotel. The first room we had adjoined another room and... More

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Pam Janusz, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review
23 January 2012

Please allow me to extend my sincere apologies for the noise issues you experienced during your stay. Our urban location is sometimes prone to city noises which can be difficult for some guests to adjust to if they are not used to this type of environment. Should you decide to return to the hotel, please let us know you are... More

funluvin99
UK & China
Contributor
12 reviews
2 helpful votes
3 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

We stayed here for one night on our arrival to San Francisco. On check in there was 2 guys who were a hilarious crack a minute, they certainly got some of our party with the "voice activated locks!" Check in was funny and very efficient, so top marks there, the location of the hotel is also pretty good, we wandered... More

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Shivas_8
North Carolina
Senior Contributor
23 reviews
5 helpful votes
4 of 5 stars Reviewed 19 January 2012

Hotel Carlton is located a short walk from Union Square in downtown SF. An older building with smaller sized rooms, but nice relaxed character. Nice lobby with comfortable couches and a fireplace. Complimentary wine in the lobby in the evening. A cool place to spend a few nights. Staff was great. More

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bootty5
london
Contributor
13 reviews
15 helpful votes
1 of 5 stars Reviewed 18 January 2012
3
people found this review helpful

Worst hotel I ever stayed in bar none. First room they put us in was like a box and had no hallway (ie we were separated from the corridor by only a very thin partition wall.) I then complained and they put us in another room. This was slightly larger but connected to another room via a single door that... More

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Pam Janusz, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review
19 January 2012

I wanted to start by apologizing for the experience you had at Hotel Carlton. I can truly understand the frustration this must have caused you while at the hotel. I would appreciate the opportunity to speak with you on a personal basis about your stay. Please call me at your convenience at 415-292-1180. Warmly, Pam Janusz Managing Director, Hotel Carlton More

CanadaMatt
vancouver, canada
Senior Contributor
30 reviews
40 helpful votes
2 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

I stayed for four nights in January on the 3rd floor. The staff is great, but the rooms are very dated and in need of a serious update. But my biggest peeve was the paper thin walls, I could literarily hear everything going on in the room next door (my neighbour putting down their toilet seat, flushing, etc.) Hotel Vertigo,... More

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Pam Janusz, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review
19 January 2012

Please allow me to extend my sincere apologies for the noise issues you experienced during your stay. I am however happy to hear that the staff at the hotel attended to your needs in a personal and attentive manner. More

ljkeough
Boston, Massachusetts
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Really liked this sweet & hip hotel iNob hill -- a cool neighborhood close to great restaurantsa both high & low brow (one of the best, Saha, at this hotel itself, others in walking distance are fino's, pearl's burgers), cafes (try cup of joe on sutter). Away from a tourist hubbub of pier 39, but close enough to walk to... More

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Pam Janusz, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review
19 January 2012

I am delighted to hear that you enjoyed your stay at Hotel Carlton and that you appreciated the neighborhood surrounding the hotel as well as the service our staff provided. We hope you come back to visit us the next time you visit San Francisco. More

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Hotel Carlton, a Joie de Vivre hotel Also Known As

  • Carlton Hotel San Francisco
  • Hotel Carlton San Francisco
Address: 1075 Sutter Street, San Francisco, CA 94109

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Hotel Carlton, a Joie de Vivre hotel
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