The lobby was great and smelled of Christmas trees and poinsettias when we arrived. We enjoyed sitting by the Christmas trees and tasting wine, for free, during the hotel's Happy Hour. Our room was very comfortable; we did have a suite with separate living area and TV. The bathroom was the best! Very large, music system with speakers in the... more

Serrano is handy to most things within the city, cabs easy to get, can walk to down town, cable cars and shops. Great dining within walking distance as well, Staff very pleasant and always helpful. Be aware though the room are quite small. more

The lobby was very beautiful and the moment i stepped into the hotel, the staffs treated me like a VIP. The room was very good and there's complimentary wine from 5-6pm. Union Square is about a 10 mins walk from the hotel and though it was located close to the Tenderloin district, i've never felt unsafe walking to the hotel... more

Great location - about 4 blocks from union square. Everyone was really friendly and everything was working in the room. My friends and me had a blast in SF. The area is a little sketchy late at night (very late) but maybe we're not used to it. more

We had high hopes when we booked our trip and always stay at a Kimpton when available. This hotel lacked the cleanliness and style of the others we have stayed in (Seattle and San Diego), which the manager agreed with. Rooms are exceedingly small, which wouldn't be a problem but we travel with a 2 year old. Thankfully we were... more

We stayed at the Serrano Hotel for four nights and loved it. They host a complimentary social hour with free wine tastings every night from 5-6pm. Also they serve free coffee each morning for their guests. The hotel is nicely decorated and very chic. It's very close to Union Square which makes it ideal for shoppers, but a little bit... more

Stayed at this quaint hotel for a conference which was being hosted across the street at the Hilton. The Serrano offered Continental Breakfast each morning, had friendly staff and were accomodotating for a late check out due to work schedule. Definitely would stay there again. I also took advantage of the workout room a few days in a row, they... more

The Serrano has a beautiful old ornate lobby. The service is terrific, but the rooms are very old and small. The exterior windows are dirty, filthy actually, which I find to be common at Kimpton properties. We were at this hotel for a series of business meetings. We chose it over two other nearby Kimpton properties that were slightly cheaper.... more

We had such a great stay it was hard to check out. We took advantage of a 3 nights or more stay discount and enjoyed a corner queen deluxe on the top (17th) floor. Bed, pillows and sheets were fantastic although it might be a stretch to call these queen size beds. The rooms are on the small side but... more