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Serrano Hotel - a Kimpton Hotel


Hotel class 3.5 of 5
405 Taylor Street, San Francisco, CA 94102
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87% Recommend
4.0 of 5 stars 368 reviews
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All (368)
[ Date ] [ Rating ]
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4 of 5 stars
tsainta   4 contributions
Chico, CA
7 Feb 2010 | Trip type: Couples New

Fine hotel in a good location and often offered at a discount for early reservations. Host wine happy hour, great morning coffee, and friendly staff. Some bathrooms almost unusably small, but just ask for a better one if you're unlucky. more

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4 of 5 stars
Boofy02   1 contribution
Tucson, Arizona
4 Jan 2010 | Trip type: Friends getaway

The lobby was great and smelled of Christmas trees and poinsettias when we arrived. We enjoyed sitting by the Christmas trees and tasting wine, for free, during the hotel's Happy Hour. Our room was very comfortable; we did have a suite with separate living area and TV. The bathroom was the best! Very large, music system with speakers in the... more

Management response from
SerranoMGT, Guest Services Manager

Dear Boofy02, Thank you very much for your kind words. We are happy to know that you enjoyed the Holiday Season at the Serrano. Thank you once again. Kind regards, Artem Lukinov Guest Services Manager

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5 of 5 stars
Mata62   5 contributions
Melbourne
4 Jan 2010 | Trip type: Family

Serrano is handy to most things within the city, cabs easy to get, can walk to down town, cable cars and shops. Great dining within walking distance as well, Staff very pleasant and always helpful. Be aware though the room are quite small. more

Management response from
SerranoMGT, Guest Services Manager

Dear Mata62, Thank you your brief yet meaningful review. We are glad to know that you enjoyed your stay and hope to see you here again. Warm regards, Artem Lukinov Guest Services Manager

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5 of 5 stars
staxtics   8 contributions
Singapore
29 Dec 2009 | Trip type: Family

The lobby was very beautiful and the moment i stepped into the hotel, the staffs treated me like a VIP. The room was very good and there's complimentary wine from 5-6pm. Union Square is about a 10 mins walk from the hotel and though it was located close to the Tenderloin district, i've never felt unsafe walking to the hotel... more

Management response from
SerranoMGT, Guest Services Manager

Dear staxtics, Thank you for your short yet very precise review! We are delighted to know that you enjoyed your stay with us. Happy Holidays and we do hope to see you stay with us in the New Year!!! Warm regards, Artem Lukinov Guest Services Manager

Loved it
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5 of 5 stars
Hawaiitheworld   1 contribution
Hawaiitheworld
22 Dec 2009 | Trip type: Friends getaway

Great location - about 4 blocks from union square. Everyone was really friendly and everything was working in the room. My friends and me had a blast in SF. The area is a little sketchy late at night (very late) but maybe we're not used to it. more

Management response from
SerranoMGT, Guest Services Manager

Dear Hawaiitheworld, Thank you for your wonderful review!!! We are thrilled to see that you thoroughly enjoyed San Francisco and that the Serrano Hotel was an aid to accomplish that. We do hope to see you stay with us in the future as well! Happy Holidays! Artem Lukinov Guest Services Manager

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3 of 5 stars
airforcemommy   2 contributions
albuquerque
18 Dec 2009 | Trip type: Family
1
person found this review helpful

We had high hopes when we booked our trip and always stay at a Kimpton when available. This hotel lacked the cleanliness and style of the others we have stayed in (Seattle and San Diego), which the manager agreed with. Rooms are exceedingly small, which wouldn't be a problem but we travel with a 2 year old. Thankfully we were... more

Management response from
SerranoMGT, Guest Services Manager

Dear airforcemommy, Thank you for your feedback. It is very unfortunate to see that the Serrano was not up to your expectations. We are happy that you at least enjoyed the friendliness of our staff. We want to assure you that words like these help us determine the areas where we can improve. Thank you once again for your review,...

Great Hotel!
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4 of 5 stars
Oatmeal78   1 contribution
Saint Paul, Minnesota
29 Nov 2009 | Trip type: Couples
1
person found this review helpful

We stayed at the Serrano Hotel for four nights and loved it. They host a complimentary social hour with free wine tastings every night from 5-6pm. Also they serve free coffee each morning for their guests. The hotel is nicely decorated and very chic. It's very close to Union Square which makes it ideal for shoppers, but a little bit... more

Management response from
SerranoMGT, Guest Services Manager

Dear Oatmeal78, Thank you kindly for your wonderful feedback about the Serrano. I am glad to know that you enjoyed your stay. I do hope to see you here in the future. Warm regards and Happy Holidays, Artem Lukinov Guest Services Manager

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4 of 5 stars
bennifered   1 contribution
Sacramento, CA
25 Nov 2009 | Trip type: Business
1
person found this review helpful

Stayed at this quaint hotel for a conference which was being hosted across the street at the Hilton. The Serrano offered Continental Breakfast each morning, had friendly staff and were accomodotating for a late check out due to work schedule. Definitely would stay there again. I also took advantage of the workout room a few days in a row, they... more

Management response from
SerranoMGT, Guest Services Manager

Dear bennifered, Thank you very much for your kind words about our property. We do hope to have you as our guest in the future! Warm regards, Artem Lukinov Guest Services Manager

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3 of 5 stars
COM4   6 contributions
New York
19 Nov 2009 | Trip type: Business
2
people found this review helpful

The Serrano has a beautiful old ornate lobby. The service is terrific, but the rooms are very old and small. The exterior windows are dirty, filthy actually, which I find to be common at Kimpton properties. We were at this hotel for a series of business meetings. We chose it over two other nearby Kimpton properties that were slightly cheaper.... more

Management response from
SerranoMGT, Guest Services Manager

Dear COM4, Thank you for your wonderful review. It's words like these that drive us to constantly improve for our guests. I hope you will have a chance to enjoy our property after a major renovation next year. Regards, Artem Lukinov Guest Services Manager

Fantastic !!
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5 of 5 stars
Srgsx   3 contributions
Salt Lake City
17 Nov 2009 | Trip type: Couples
1
person found this review helpful

We had such a great stay it was hard to check out. We took advantage of a 3 nights or more stay discount and enjoyed a corner queen deluxe on the top (17th) floor. Bed, pillows and sheets were fantastic although it might be a stretch to call these queen size beds. The rooms are on the small side but... more

Management response from
SerranoMGT, Guest Services Manager

Dear Srgsx, Thank you for you review of the Serrano Hotel. I am glad that you found our quaint rooms comfortable and had a nice experience in downtown of San Francisco. I will also share your comments with our housekeeping team. Thank you again! Warm regards, Artem Lukinov Guest Services Manager

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Serrano Hotel - a Kimpton Hotel Also Known As

  • Kimpton San Francisco
  • Serrano Hotel
  • Serrano Hotel San Francisco
Address: 405 Taylor Street, San Francisco, CA 94102
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