We arrived prior to book in time and were immediately given access to our room which was great after a long flight from Brisbane, Australia and given it was a warm day and we were desperate for a change of clothes! Our room was exactly like the one on the website and despite what other reviewers said our room was... more

This was a lucky find when I had to make a late booking for a conference which normally wipes out all the sensibly priced rooms that are walkable to Moscone. Suite-style room, recently refurbished and well equipped, but corners cut during refurbishment (cheap and sloppy painting). Old fashioned single glazed windows and wooden venetian blinds made the room noisy. And... more

if you want a really nice room with a super comfy bed, microwave, fridge, toaster, iron, plates, glasses, etc... it's a GREAT VALUE...But...i f you want to have to ask for your own towels, toliet paper, and don't mind an absence of front desk help ----this is your place! the area is a few blocks from Union Square, but actually,... more

bad at Gaylord suites: Jones St scuff marked wall as soon as you open door give a poor impression of the room torn lampshades x 2 TV interference ( a lot ) noisy street noise malfunctioning lift opening and closing for 3 days other lift broken at one stage all 3 lifts not working no one answering desk , “voice... more

This hotel is a little gem, the hotel lobby is impressive, in a sort of gaudi style - the staff couldn't be more helpful and friendly. As you travel through the hotel to your room you feel as though you are going to be disappointed as the corridors are narrow and the bedroom doors could do with a little TLC.... more

Recently spent a few nights at this hotel. Located walking distance to Union Square. The "Gaylord Suites" rooms have all recently been renovated (there appeared to only be 3 floors of the hotel renovated and the other rooms were in original condition). The renovated rooms were large and clean, and very nicely laid out. The beds were fabulously comfortable. We... more

After reading previous reviews I was a bit concerned of the location of this place. Firstly the room and the building were faultless. Staff on desk at all times were very helpful and welcoming. There is free wi-fi in whole hotel and there is also free coffee available as u walk in. Room was very clean and very modern and... more

Clen and quiet hotel, in the middle of everithing. Big room with a useful mini kitchen, WIFI in the room a telephone with free local calls. more

As per usual, I consulted this site when deciding on this hotel. It even exceeded my expectations after reading these reviews. Andre, who was working the front desk when we checked in and out, was amazing. Thank you so much for such great service, and for being so accommodating! You are a big part of our positive experience with the... more