This hotel is horrible. First of all, they charge you the price at the beggining, but you have also to pay $250 for deposit. It was not specified in the booking terms and conditions. The staff is not friendly, they didn't allow us to print out a page, or give us another pastry. The breakfast is awful, just one process... More

Over priced...terrible customer service, definately doesn't deserve the hotel title. I've travelled all over the world and this has to be worst hotel I have EVER stayed in. Please book elsewhere as you will be disappointed More

I had an awful experience with someone at the desk front. At the check out, he refused to give me a receipt for the luggage storage and started to yield. Moreover, the price is quite high for the quality of the room. The breakfast is also very disappointing. Positive points: the 50's atmosphere of the hotel and the ladies at... More

This was not my first choice, but I booked this place last minute through another travel website, and it was within budget (under $130/night) and location (Civic Center). I read other reviews and it was a mix between good and bad, so I was prepared for the worst. My list of Pros and Cons: Pros: + Location - walking distance... More

if you are looking for the Hyatt, Best Western or even Motel 6 in this hotel...keep looking. From the "traditonal" male mentallity front desk man...who checked in a male customer before me "a female" even when the man walked in after me to don't bring anything bigger than a backpack or you won't be able to fit in the elevator,... More

Myself and my husband booked this hotel on a last-minute-bargain-hotel-room type website, after struggling to find a reasonably priced room in San Fransico at short notice. We foolishly booked 3 nights at $200 a night (the cheapest we could find after an extensive online search!). For that price we had certain expectations of the hotel, which left us bitterly disappointed... More

I wish I would have checked this site before I made my reservation. What amazes me is how many decent reviews this place has gotten. Unless your only other option is sleeping on the streets, I would stay away. I can honestly say I would have given this place a 2 star if it weren't for the bed bug bites... More

I stayed 6 nights in Layne Hotel and I liked it ! Great location, good services. The staff was very nice and the room decent for the price I paid (charming old fashioned elevator !). The only negative point is that you have to pay extra for the Internet. More

modest but clean and well priced rooms in the heart of downtown. Good service, highly recommended. More