Average or below as far as high end hotels go. Biggest complaint is that every single time I went into the hall way, (and we have been here 3 plus days,) there has been service food/ room service crap! Arent people who work here suppose to come along and pick that stuff up rather frequently? Its pretty gross and diminishes... More

Place is a bit worn out although at a good location. To me it looks like they benefit from a more glorious past. Roof top bar is really outdated but that goes for many of the bar audience as well. Not a place I would recommend to be honest and merely the name IC worthy.

We stayed here for 3 nights prior to our Alaskan cruise holiday to celebrate my husbands 50th birthday. I had messaged the hotel asking for a high floor with a view if possible. We checked in to find we had been upgraded to a delux room on the 15th floor with a spectacular view of San Fransisco Bay...Amazing. Our room... More

Located at the top of Nob Hill we had a corner room with views both down California and Mason. The room was very nice, if a bit dated. Valet parking was dear and we parked a block away and saved about $25. The hotel is in need of updating but was still very comfortable. Great views at breakfast up in... More

I'm giving this 4 stars instead of five because of cost (I'm a cheapskate and actually paid for it with points) - not only for the hotel itself, but the valet parking is outrageous. We used a garage a block away instead. And charging for internet services is annoying. With that said, we had a lovely time. The concierge was... More

Check-in was delayed because the computer system was down. But, Daniella (sp?) made the wait pleasant offering champagne in the club room and answering our general info questions. The concierge made reservations for us at a French restaurant. Staff were so courteous and helpful during out entire stay. We were upgraded to a lovely room on the 16th floor with... More

We could not have made a better hotel choice in San Fransisco. The hotel is beautiful,the rooms lovely and the staff very friendly and helpful . We booked a club room and had access to the club lounge,I highly recommend this as you then have a nice place to relax during the day and a nice breakfast. You also get... More

Overall we were very satisfied with our stay. We had been at this hotel several years ago. It is still nice although in need of refurbishments in some areas (mainly room corridors and entrance lounge). The Concierge is excellent, may be the best service of the hotel. Also the reception people do a very good job; upon arrival we had... More

Thanks to Priceline, I was able to secure a room at this beautiful hotel at an affordable price. The front desk was very welcoming, and the room was spacious for three of us. Parking is expensive at the hotel, so I found a lot 1/2 block away for $20 less a day. Only negative - they charge for internet service.