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Palace Hotel

4.0 of 5
2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
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Palace Hotel
Ranked #45 of 235 hotels in San Francisco
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1,230 reviews from our community

Traveller rating
    502
    428
    174
    77
    49
See reviews for
Families
201
 
Couples
333
 
Solo
111
 
Business
401
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Boston, Massachusetts
Top Contributor
63 reviews 63 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

Conference held in the Hotel. Good business Hotel. Conference rooms and staff provide excellent atmosphere for even. This is really quite an historically rich and stately without being stuffy. Classy place. Staff are friendly and very helpful. Rooms are large, with 12'+ ceilings. I spent a lot of time working in my room and did not find it to be... More

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

The hotel is so grandly beautiful, and the people here are super nice. Krisna, Morey, and Matt at the Front Desk were ever so kind and helpful. However, the rooms are in such a shabby state of disrepair that I would not considering staying here again until after their renovation. We had badly stained furniture, carpets, and walls in our... More

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PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review
23 May 2013

Thank you for sharing your feedback with us. We are very glad you found our ambassadors so friendly and helpful. Your compliments, along with your comments about the rooms and prices will be immediately forwarded to the management for review. Your insights are important in determining where future renovation monies should be spent, and we appreciate you taking the time... More

Newport Beach, California, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 21 May 2013 NEW

My husband and I stayed here last year and absolutely loved it. It was historic and great for a mini honeymoon trip. The staff was very nice and although the decor is very dated it is a part of it's charm. Feel like you were transported into the early 1900's. Would definitely stay here again.

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Alexandria, Egypt
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I was in a business conference in Muscone convention center ,walking distance from this historical hotel,service excellent ,enjoyed much taking my breakfast in their restaurant ,with the smell of history all over ,definite I would do it again.

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Mexico City
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

For being a Luxury Collection Hotel, the services, in-room amenities, furniture and cleanliness is kind of disappointing. -The carpet was stained and old (not dirty, just stained) -The furniture is out-dated and battered -The room doesn't even have a coffee service inside -The pool could use a little up-keep, etc... Luxury collection has always shown the attention to details and... More

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PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review
21 May 2013

Thank you very much for your review. We are very pleased you found our staff so attentive, helpful and friendly. Your compliments, along with your suggestions about the rooms, coffee service and pool will be forwarded to the management for review. Feedback such as yours is important in determining where future renovation monies should be spent, and we appreciate you... More

Saint Paul, Minnesota
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 18 May 2013

From the moment we arrived, we were greeted warmly and taken care of. Paul, the doorman, was very helpful and went out of his way to make suggestions for things to do and see. It turns out, we needed him more than we ever thought we would. I experienced a back spasm that first night and ended up sleeping on... More

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PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review
21 May 2013

Thank you so much for your review and very generous praise of our staff. We sincerely hope you are recovering from your back spasm quickly, and are very sorry you experienced such pain while at our hotel. Our ambassadors showed you exceptional care and service—a standard we strive to always maintain at the Palace—and your compliments will be sent to... More

Miami, Florida
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 15 May 2013

My family and I stayed here for one night on a driving trip down the California coast. The hotels is a grand dame in the city where you have many hotel choices. The lobby has the wow factor as soon as enter. Check in process was quick and the room we got was quite spacious for an older hotel. Very... More

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Washington DC, District of Columbia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 15 May 2013

Stayed here for work and thought the staff was friendly and flexible. I checked in early; front desk agreed to change my room (first one smelled like a hospital). Rooms have high ceilings and a big window. Nothing hugely special but nice. Great gym (and a good-sized pool). You can walk to so much from this location. I enjoyed staying... More

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See 5 more reviews by BarbKnowles for San Francisco
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 14 May 2013

I stayed at the Palace Hotel for 2 nights, while in town for business. It is located in the Financial District and close to just about everything. We took a morning walk to Union Square, Chinatown & North Beach (for breakfast) We walked to dinner also. The BART station is right outside the hotel, we jumped on & headed to... More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 14 May 2013

Having stayed in many good to great hotels in San Francisco over the years, we were surprised to find that one of the best ones in town is not overpriced like its peers. We had both a deluxe room, and then a large suite at the Palace at prices well below what we have come to expect in SF. Both... More

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See 2 more reviews by RNPSHP for San Francisco
PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review
21 May 2013

Thank you very much for sharing your feedback and your praise about our rates, well-appointed rooms, timeless architecture and knowledgeable staff. We also appreciate you bringing to our attention your experience with room service, and our Room Service Manager will review this matter immediately. Thank you again and we look forward to your next stay at the Palace. More

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Hotel Summarization (Beta)

What travellers say

  • Union square(40)
  • Room service(25)
  • High ceilings(25)
  • Great location(20)
  • Market street(19)
  • Very nice(15)
  • Bart station(14)
  • Pied Piper bar(9)
  • Financial district(8)
  • Luxury Collection(5)

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Region: United States > California > San Francisco > South Beach
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in San Francisco
#29 Romantic Hotels in San Francisco
#33 Business Hotels in San Francisco
#33 Family Hotels in San Francisco
Price range (per night): INR11,385 - 27,403
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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Palace Hotel
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