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Hotel Zetta San Francisco

4.0 of 5
55 Fifth Street, San Francisco, CA 94103 (Formerly Hotel Milano) (SoMa)
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Hotel Zetta San Francisco
Ranked #73 of 235 hotels in San Francisco
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33 reviews from our community

    Trip type
Traveller rating
    17
    4
    6
    4
    2
Date Rating
New York City, New York
1 review
1 of 5 stars Reviewed 22 May 2013 NEW

This hotel was dreadfully overpriced and under-serviced. I am a sophisticated traveler and for this place to call itself a luxury hotel is ridiculous. The problems: 1. At 3 pm, my room was not ready. I was kept waiting for 25 minutes in the lobby resonant with pop music. 2. The shower leaked, the water never became hot, the towels... More

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
23 May 2013

Dear pennelli, Thank you for staying with us and for bringing your experience to my attention. I have already addressed your comments with my team and I can assure you that they will be promptly taken care of. There is a lot to enjoy in and around our hotel and I will be happy to personally ensure that we can... More

San Francisco
1 review
4 of 5 stars Reviewed 22 May 2013 NEW

Nicely decorated hotel at a great location downtown. Overall very content with room and service, but the first night I arrived I was placed in a room without hot water. When maintenance was asked, the problem was already known to them and could not be fixed immediately. So the hotel knowingly used a room for bookings that would be unacceptable... More

Was this review helpful? Yes

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
23 May 2013

Dear Tim Z, Thank you for staying with us and for the nice comments regarding our design and our location. We recently experienced a problem with our hot water supply that was affecting a few rooms. Unfortunately, you experienced it too. We have put these rooms out of order until the problem is corrected. Rest assured that it is not... More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 20 May 2013 NEW

I was in San Fran for the Bay to Breakers race from Denver. The rooms are large and quiet, except for street noise. Unfortunately, that's all I can say that's good. No room service the first day (we had to call for it), and an in room bar bill we didn't incur, and double billed on the beers at the... More

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
22 May 2013

Dear J C Thank you so much for your feedback! I am disappointed that your experience at our new Lobby Bar was less than stellar, with all the excitement of opening a brand new lobby bar and our new In Room Dining operation we may have been a little overwhelmed. Rest assured that we are diligently working in getting up... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Great location, modern and tasteful just off Market Street near to the Powell St tram turnabout. As a small amount of building work was going on I think we paid about 2/3 of full price so our large room on the 8th floor (overlooking 5th with nice roof top view) with big very comfy bed, flat screen TV, lovely big... More

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Plainview, NY
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 14 May 2013

We loved, loved, loved this hotel! Very boutique-y feel, super trendy decor, terrific rooms and beds, huge TVs, nice big walk-in showers, lovely staff. We especially liked the "playroom" and the complimentary continental breakfast.Two minutes' walk to the BART station, right in the center of the best shopping, near great bars and restaurants. Two complaints: (1) As others have mentioned,... More

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
22 May 2013

Dear Shelli 202020, Thank you for sharing your experience! We are very proud of our rooms and overall design and when combined with our great location, we are looking forward to becoming your (and many others) home away from home when you travel to San Francisco. We take your feedback at heart and are working through our AC unit to... More

Mexico City, Mexico
Contributor
20 reviews 20 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 14 May 2013

My husband and i just stayed there for 4 nights. People were really nice and helpful. Rooms are spacious, everything is new. Love the art. And the location is perfect next to Westfield San Francisco Shopping Mall, Powell station with the BART that comes straight from the airport and every transportation system stops there! Perfect choice!

Was this review helpful? Yes
See 12 more reviews by TatianaMR for San Francisco
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
15 May 2013

Dear TatianaMR Thank you for your kind comments – We love and are proud of the art that we are featuring at Hotel Zetta , make sure to follow us on facebook and check our story book with all the details of our unique pieces. Please let us know next time your travels being you back to the city and... More

Los Angeles
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 May 2013

Went to this hotel about 2.5 month ago during it's soft opening. So it's hard to really get the full vibe of the place but there were a lot of good things experienced. The overall aesthetic was clean, and interesting design driven materials used throughout. The lobby and lobby bar aren't that big, more like a cozy boutique. So if... More

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
13 May 2013

Dear trosubkis, Thank you for being an early adopter of Hotel Zetta and for taking the time to share your experience. We are indeed ideally located whether you are in San Francisco for business, pleasure or for a convention. Everything is pretty much within walking distance. A lot has changed over the last couple of months and we have just... More

new zealand
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 May 2013

Right by Powell BART and the Westfield Mall. Loft style rooms. The rooms with a door to the adjacent room can let some noise spill through. Great staff and facilities. Good beds and pillows. Recommend.

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
13 May 2013

Dear notagain9 Thank you for your kind comments and recommendation! I hope that you had an opportunity to do some shopping next door at the Westfield Mall. We hope to see you soon. Benjamin Duverge General Manager More

Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 17 April 2013

We arrived at the the hotel today and although our arrival was after four pm our 'delux room' was not ready as previous guests had a late check out! We had recently arrived from a long flight and were extremely disappointed to hear our room was not ready despite our late check in. Our room was nice but weighing scales... More

Was this review helpful? Yes 2
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
29 April 2013

Dear Melrose123, Thank you for your feedback, we are glad that you had a chance to experience our new hotel, we have been experiencing some slight delays with our permanent our Food & Beverage operations but we are getting really close to open our lobby bar. I understand from my team that we were able address your concerns during your... More

Cologne, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2013

We were aware of the fact that this new hotel wasn't finished yet and still being renovated. A so called soft opening. We stayed here last week with our two daughters for 5 nights and loved it! Our girls always wanted to go to the 'game' area. We liked the complimentary wine hour they offered and the coffee and sweets... More

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review
29 April 2013

Dear niekepiek I am very excited that you and your two daughters enjoyed their stay, as you mentioned we are still working on adding some very cool features to the hotel and I cannot wait to welcome you back so that we can provide you with the full Zetta experience. The restaurant scheduled to open this summer is going to... More

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Additional Information about Hotel Zetta San Francisco

Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco
Address: 55 Fifth Street, San Francisco, CA 94103 (Formerly Hotel Milano)
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotels in San Francisco
#65 Business Hotels in San Francisco
#80 Family Hotels in San Francisco
Price range (per night): INR13,552 - 30,103
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 
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