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Hilton Guam Resort Hotel, Tumon

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All 17 Tumon hotels

Hilton Guam Resort

4.0 of 5
202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Hilton Guam Resort
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73%
Ranked #3 of 17 hotels in Tumon
4.0 of 5 stars 739 Reviews
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739 reviews from our community

Traveller rating
    179
    320
    158
    47
    34
See reviews for
Families
258
 
Couples
194
 
Solo
46
 
Business
84
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Seattle, United States
1 review
“Young untrained unsupervised staff in an outdated hotel”
2 of 5 stars Reviewed 7 June 2013

The view and beach on Tumon Bay is spectacular. All else is below the standard of Hilton. Room Internet rarely worked and the young inexperienced tech was not able to resolve the issues. Front desk staff made me feel like a burden on them. Security is unexperienced and not present. There is a high crime rate of burglary on the... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review
9 June 2013

Dear Allen O, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. I would like to apologize on behalf our hotel and team for your stay.Please understand our room conditions and quality are strictly monitored and we are constantly renewing all of our facilities. Also, the unprofessional attitude of... More

Cairns, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“First time at this Hilton”
4 of 5 stars Reviewed 3 June 2013

We decided to have a change and stayed at the Hilton Guam this time. It was like staying at your home away from home. The over all condition outside of the hotel is tired but they know that, and are endeavouring to have a face lift. The rooms comfortable, staff very helpful, good pool area for everyone, nice beach area,... More

Was this review helpful? Yes
See 5 more reviews by angsana10 for Tumon
Johnny L, Manager at Hilton Guam Resort, responded to this review
9 June 2013

Dear angsana10, Greetings from Hilton Guam! It is great to hear such a great comment! The Hilton Team is extremely happy with your great comments! We wish for you to visit again in the near future. Best Regards, Johnny More

Palma de Mallorca, Spain
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“average”
3 of 5 stars Reviewed 2 June 2013

average breakfast, nothing but sugar, sugar, sugar........ room is basic, old bathroom, comfortable bed, security box did not work, out of battery. room facing parking lot, loud noise of buses backing up, peep, peep, peep,peeep......

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review
3 June 2013

Dear Nagube, Greetings from Hilton Guam Resort & Spa! We apologize for the inconvenience that you experienced during your stay with us. We do hope that you will allow us to welcome you back to the hotel and provide you with the exceptional service that Hilton Guam is known for. Thank you, Johnny More

TOKYO
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“What a breathtaking scenery !!!”
5 of 5 stars Reviewed 2 June 2013

At the end of this May I stayed at Hilton hotel with my mom and boy friend for 4 nights. It's the second time for us visiting Guam but it's the first stay at Hilton there. Our room was Premier Tower suite. This time, the most important matter visiting Guam was to celebrate my mom's birthday. Beforehand I contacted the... More

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Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review
3 June 2013

Dear LoveMoon, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact... More

Sagamihara, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Disappointment at the Guam Hilton”
4 of 5 stars Reviewed 1 June 2013

GREAT dinner show, wonderful staff, very good food at all of the restaurants. Too bad they've forgotten how to maintain the facility. Stains and holes in the carpet, holes in the marble.... It used to be our favorite hotel on Guam.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review
3 June 2013

Dear Carter G, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. I would like to apologize on behalf our hotel and team for your stay.Please understand our room conditions and quality are strictly monitored and we are constantly renewing all of our facilities. We are glad that you... More

Santa Monica, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Please give us 24 Hour Internet Access!!!”
4 of 5 stars Reviewed 30 May 2013

I generally like this hotel, it's quieter than others in Tumon and staff is helpful. I stay here a few times a year as I travel to Guam on business. BUT, they switch off Internet access in the room after 11pm and it does not come back on until 5am. If you travel here from the US, you are jet... More

Was this review helpful? Yes 3
See 2 more reviews by Nanjingren for Tumon
Johnny L, Manager at Hilton Guam Resort, responded to this review
3 June 2013

Dear Nanjingren, Greetings from Hilton Guam Resort & Spa! We would like to apologize for the technical difficulties regarding our in-room internet connections. Our IT manager has been contacted and this problem will be promptly and diligently fixed. We hope the rest of your stay at our hotel was enjoyable. Our Tree Bar have a wide selection of beers and... More

Saipan, Mariana Islands
1 review
1 helpful vote 1 helpful vote
“Superior Service”
5 of 5 stars Reviewed 27 May 2013

I'll keep this short and sweet. I loved the room, became a raving fan because of the excellent service from the staff, and I enjoyed the great location in Tumon. Given the opportunity, I would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Johnny L, Manager at Hilton Guam Resort, responded to this review
3 June 2013

Dear Brad R, Greetings from the Hilton Guam Resort & Spa! It is great to hear that you enjoyed our hotel. We appreciate your kind words and we are delighted that you enjoyed our service and our property location. Thank you so much. Best Regards, Johnny More

Park City, Utah
Top Contributor
75 reviews 75 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
20 helpful votes 20 helpful votes
“The Tasi Club Is More Family Than Business”
4 of 5 stars Reviewed 25 May 2013

I did not get a look at the rooms in the Towers as the company I was working for had book us in the Tasi Club which included breakfast and an evening happy hour drink and snacks. Those two things were nice enough. The problem was the room had no desk to speak of. Had it been strictly vacation the... More

Was this review helpful? Yes
See 2 more reviews by LinGal2001 for Tumon
Johnny L, Manager at Hilton Guam Resort, responded to this review
27 May 2013

Dear Lingal2001, Greetings from Hilton Guam! Thank you so much for your kind comments regarding our service and the quality of our Tasi Club Rooms! We truly care about our guests and we are extremely delighted that you enjoyed stay. For more of a business type room, I recommend our Premier Tower and our Premier executive rooms for your next... More

Sydney, Australia
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Not What You Would Expect Of A Hilton”
2 of 5 stars Reviewed 25 May 2013

I was travelling on business but had a day free on a Sunday so decided to do a one day tour of Guam. I went to the Hotel Reception on Saturday evening and asked if there were any day tours available. The lady receptionist looked confused and had no idea what a day tour was (first surprise). After explaining what... More

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review
27 May 2013

Dear Mmm M, Thank you for taking the time to write a review on Hilton Guam Resort & Spa based on your visit to the hotel. Please accept my sincere apology for any of the hotel's service or product shortcomings during your recent stay. I assure you and your family that the hotel team works tirelessly to provide an experience... More

Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Not really worth the price even with the extra.”
3 of 5 stars Reviewed 21 May 2013 via mobile

Got a room on the new wing with breakfast included and a happy hour package, it seemed like I was getting a good deal. However, the breakfast that it comes with is nothing short of terrible. Very poor selection and no variation over the 4 days I've stayed there. Bad enough I'd leave and eat breakfast elsewhere (Denny's). And the... More

Was this review helpful? Yes
See 4 more reviews by Joseton for Tumon
Johnny L, Manager at Hilton Guam Resort, responded to this review
27 May 2013

Dear Joseton, Greetings from Hilton Guam Resort & Spa! Thank you for taking time to provide your feedback regarding our hotel. I am certainly disappointed that your stay at the executive lounge was not up to your expectations. The food selection with our executive lounge and our restaurant venues to your comments is certainly not normal, and I will be... More

 
 
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4.0 of 5 stars 739 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Very nice” (6)
  • “Business center” (4)
  • “Pool area” (3)

What travellers search

  • hilton guam,202 hilton road,tumon

Additional Information about Hilton Guam Resort

Address: 202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Region: Mariana Islands > Guam > Tumon
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Tumon
#3 On the Beach Hotels in Tumon
#5 Family Hotels in Tumon
Price range (per night): ₹8,183 - ₹13,601
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Guam Hotel
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort Tumon

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Hilton Guam Resort
202 Hilton Rd
Tumon, Guam 96913
Mariana Islands
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