We have booked 8 nights at Orchid via Orbitz and got a pretty good deal. We booked "partial ocean view" room and ended up overlooking the grounds with just a little slice of ocean visible. The view was still lovely and we did not experience any noise issues. All rooms have a balcony with a coulpe of chairs ( useful... More

We got a great deal for a Fairmont Gold deluxe room at this hotel through the United web site. We have never enjoyed a hotel stay more. The hotel design is nice modern inoffensive; won't win any awards, but very nice for the style. The grounds are beautiful. The service was outstanding; the staff tries to anticipate your needs and... More

This was our second stay at the Orchid (we rarely go to the same hotel again when we revisit a location) and this speaks for itself. The Big Island is a great holiday destination. The resort is beautiful and inherently relaxed. The weather is as usual predicable and perfect. The service is friendly and of high quality. The concierge as... More

The staff at this supposed 5 star hotel was incredibly neglectful and uninterested in being helpful. It's the little things with a hotel that claims to be of this caliber that matter. Like the coffee being removed from the lobby at 7:30am even though there is nowhere else to get coffee. Quite frankly I am treated better and with more... More

This is my favorite hotel to stay at on Hawaii. I've recommended it to dozens of friends and they've always loved just as much as me.

As it is, Fairmont is a wonderful hotel chain. Add Hawaii (Big Island) and their Gold service to the mix, and you have an awesome combination for a great vacation. Great pool, hot tub, beach walks, scenery and top-notch restaurants add icing to the cake.

I was at the Fairmont from Saturday - Friday this past week. It was a conference for my fiancé work. I was very very disappointed. We actually paid to stay there 2 nights before the conference began for 230 a night part of the presidents club. I was in the room for 5 min waiting for the luggage when this... More

The hotel is excellent overall. Great services and lovely cove beach. Rooms are very nice with great bathrooms. You need a rental car to get anywhere though. I would recommend booking one in advance. They have a Dollar Rent a Car onsite but if there is a conference on the cars will be gone quickly. The island is incredibly diverse... More

To begin, we are not big resort fans; too many folks and we like to adventure beyond the hotel. That said, we stayed here at the end of our travels on the big island and it was exquisite at what it offers. Waimea is not the most inviting place on the big island, as the area is surrounded by fields... More