Hard to be so particular but we feel a responsibility to the Trip Advisor Nation. The location is stunning and beautiful, the grounds were meticulous and spotless. The food overall was very good, especially the sushi and the lunches at the beach and pool. The lobby bar area was outstanding for a drink, some soft live entertainment and very nice... More

The Fairmont Orchid is a fabulous resort with incredible staff! We had reserved a room on the Gold Floor for six nights and upon our arrival we were upgraded to an Executive Suite and I have no idea why that happened. The suite was 1050 square feet and very comfortable in all respects. It had a half bath off the... More

We were encouraged by family members to stay at the Fairmont Orchid as their experience was positive. For the most part we were happy with the room and friendly staff. The beach boys at the beach shack were particularly helpful. The concierge was not so friendly. Our biggest disappointment was the lack of interest for those of us who were... More

Nice place. Beach and pool amenities were good. Snorkeling right off the beach was great. Sea turtles, eels and lots a fish. All people were nice, but for a Jersey guy who travels every week, service was a bit slow but nothing to worry about. Golf at Mauna Lani was great. More

We had the most wonderful experience at this fabulous resort. The moment we arrived we were greeted by name and taken to our room without having to stop at the front desk (a very nice perk after a long day of travel). The staff in all areas of the hotel was the friendliest we have experienced anywhere. They were extremely... More

The Fairmont Orchid is a beautiful resort with a friendly Hawaiian atmosphere. We are staying at the Orchid for the second time and it is still beautiful. Our room was upgraded to a suite and is very comfortable. We have an extra 1/2 bath to go with the living room space. The ensuite is large and has a bath and... More

I can't speak highly enough about the Fairmont Orchid on the Big Island of Hawaii. Yes, the resort itself is stunning, but what really makes the experience special are the staff -- everyone from the bell captains to the front desk representatives to the wait staff at the pool/beach. It is obvious that they take customer service service seriously and... More

This was my 12th stay at the Fairmont Orchid and it was amazing as always!! The staff is so warm and friendly and make me feel like ohana. (Family) The rooms were always lovely but much improved with the new consoles. The food was great and I love the new healthy cuisine menus. More

I've been on the Big Island a half-dozen times, and generally stayed at the Four Seasons or Mauna Kea Beach Hotel. Because of post-tsunami repairs at the Four Seasons, I chose the Orchid. This was a fine choice. The hotel is spread out over very nicely landscaped grounds. Very small beach, but a great pool. The restaurant options were good,... More