Staff was really friendly and explained all possibilities of sightseeing. Additional we got a bottle of wine as a welcoming present. They had good recommendations for restaurants and wanted to let guests know that they are really welcome and get any support needed. We felt good there. We had a private room with two double beds. Really high ceilings and... More

The hostel is located in downtown Hilo where all the fun and activities are within a 10 minutes walk. The place itself reminded me of a 19th century Victorian style English home, fit with all the modern technologies of course (wifi, hot water, spacious kitchen). The owner of the hostel is an awesome dude with a very generous soul. We... More

Quick check-in....they knew who I was and made me feel welcome as soon as I walked up the stairs. This place was clean and organized. The "regulars" gave a homey feeling to the place and the passers through brought excitement of travel that a pit-stop on the Big Island will fill anyone with. It's well located near Hilo Bay,free parking... More

I loved this place, it is an old restored building so it has a lot of characters, starting with a wide stairway entrance. The bunk beds had a double bed on the bottom so if you got one of those, it was a real treat. I felt safe and secure there. The people staying there were around 30+ age range,... More

The living/communal areas of the hostel were fantastic - old-school, reminds one of a 1920's British hunting lodge (or something!), they have free coffee, tea, WiFi and surprised us with help with things like doing our washing whilst we were out (so we didn't have to wait around). When we came back a second time they even gave us a... More

Sadly, my experience was not what I hoped after reading the reviews. I booked a private room, which looked very nice (but it was hot), but the bedding had many bed bugs. There were regular beg bugs, plus little red bugs, and a cockroach (which happily, was dead). I asked if I could change rooms, which was not possible, but... More

The staff and management go above and beyond the the level of service you recieve!!! The facility is very clean, as well as a centrally located for all activities on THE BIG ILSAND. Thier positive connection with the universe was very enlighting.The comman areas were well kept,relaxing, making it very easy to make friends.

I stayed at the Hilo Bay Hostel during 3 days the first week of October 2012. The staff is friendly and the place is beautiful. It's like a old house on the second floor of a building. The bathroom, the showers, the kitchen, the common area and the bedrooms are really clean. I was in a 8 females dortoirs. The... More

At Hilo Bay Hostel it was a very nice place, kitchen, showers, dinner room, social room GREAT, beds was not comfortable, and since we had to have the window open because of the heat the noise from the street we were not able to sleep well. BUT the people there was VERY nice , and helpful .