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All 8 Hilo hotels

Castle Hilo Hawaiian Hotel

3.0 of 5
71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Hotel amenities
Castle Hilo Hawaiian Hotel
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58%
Ranked #3 of 8 hotels in Hilo
Most recent review
4 of 5 stars Reviewed 17 June 2013
Nalaine M Sparwood, Canada
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862 reviews from our community

Traveller rating
    98
    298
    327
    100
    39
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Families
208
 
Couples
322
 
Solo
48
 
Business
77
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Sparwood, Canada
1 review
4 of 5 stars Reviewed 17 June 2013 NEW

I travelled to Hilo Hawaii with my family for the Island Marathon in March. We stayed at the Castle Hilo Hawaiian hotel for one night and my daughter forgot her stuffed animal at the hotel. It was very very important to her...like her security blanket. We called the hotel and they returned it to her. They were very nice and... More

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Guin, Alabama
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 16 June 2013 NEW

Very old and outdated rooms, but clean. Construction was going on so would want a room as far away from the construction as possible. Good breakfast in the restaurant. No fridge and no hair dryer. Ice machines were not located on every floor.

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 June 2013 NEW

We stayed two nights in June. The hotel is tidy, but is quite dated in some areas. We didn't spend that much time in the hotel given all the activities we had planned, but did notice a lot of construction noise on our last morning. I think this is a good value option for a short (busy) trip.

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 June 2013

My hubs and I had 2 nights booked at the Castle Hilo, however once we checked-in, we immediately checked-out. I agree with the other reviews, which says that the hotel is very old and how ! It's good value for what it offers, however I am very sensitive to smells and I would not have been able to spend the... More

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CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review
10 June 2013

Dear Valued Guests: Aloha! Thank you for your review of our hotel. I am sorry to have failed in meeting your expectations. We are in the process of refreshing our hotel. After working on our foyer, meeting rooms, restrooms, restaurant and lounge, we are currently working on our guest rooms and corridors. This phase should be completed by the end... More

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Sydney, Australia
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 June 2013

We stayed in a delux room at the hotel overlooking the water.... the area was very quiet, and the views were extremely beautiful..... the service and staff were great.... the hotel provided a tour desk that was very helpful. The bar area was nice and friendly... the rooms were tidy and the beds were really nice... the only thing I... More

Was this review helpful? Yes 1
See 4 more reviews by Ciabarton for Hilo
Rio de Janeiro, RJ
Senior Contributor
41 reviews 41 reviews
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3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 31 May 2013

The hotel has a fancy lobby... so you get very disappointed when you arrive in your room. Mine was decorated probably in the early 50's, and it smelled like mold. I bought some fresh fruit that I had to take to the trash 12 hours later, once it was full of mold... Terrible place to stay.... Just go there after... More

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See 7 more reviews by Aandressa25 for Hilo
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review
2 June 2013

Dear Valued Guests: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. Yes we are an older hotel but the youngest and most popular of the hotels on hotel row in East Hawaii. I do apologize to have failed in meeting your expectations. Our Owners have consented in renovating all of our guest rooms and corridors which will... More

Greenwich, London
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 28 May 2013

1960s hotel with a cool open plan lobby and architecture, very Elvis Presley. Its undergoing refurbishment, but my old style decorated room was clean and fine as long as you don't mind beige. Great location for Hilo, and wonderful view over coconut island. Breakfast was very good and bar served good cocktails, etc. The service at the hotel was fine.... More

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Amarillo, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 May 2013

We were at this hotel in March of this year during my husbands and my trip to Hawaii. I booked through an online agency because we wanted to spend some time in Hilo and in Volcano. If I could do it over, I would just go directly to Volcano and drive into Hilo. The hotel was ok for our needs,... More

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Bowling Green, Ohio
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 25 May 2013

If you want a noisy hotel - stay at the Hilo Hawaiian. When I arrived there were all these kids running around and going through all the hallways in the name of some local middle school graduation. When I first call to make a reservation the front desk told me they could not do it. So...I had to call back... More

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See 12 more reviews by Dr T for Hilo
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review
2 June 2013

Dear Valued Guests: Aloha! Thank you for sharing your experiences with us. I do apologize if we have failed in meeting your expectations. We are a very busy hotel which is often filled to capacity that provides accommodations to all. We do our best to please everyone but there are times where it is basically impossible. We do accommodate student... More

Bent NM
Top Contributor
185 reviews 185 reviews
53 hotel reviews
Reviews in 114 cities Reviews in 114 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 23 May 2013

A 1960s hotel undergoing its first renovation leaves much to be desired from a lodging standpoint, but it is in a perfect location. Formerly the Hilo Hawaiian, this is now Castle Hilo but the signs aren't up yet. Just enter at the Hilo Hawaiian sign. Good parking at the main door or covered underground. Excellent park nearby for an after... More

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See 2 more reviews by Odis P for Hilo
 
 
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Additional Information about Castle Hilo Hawaiian Hotel

Also Known As:
Hilo Hawaiian
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Region: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Bar/Lounge Business Centre Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Hilo
Price range (per night): ₹8,211 - ₹17,694
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 
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