I knew going there that this would not be the best hotel. This hotel needs a major makeover, but it was clean and looked like the best hotel in Hilo. The whole hotel needs a coat of paint. Free parking was nice, but they need free internet. There is a sign in the rooms that your first package of coffee... more

We had a one bedroom that was 'old but comfy.' We'd stay again, but I hope there will be wireless access 'next time.' Check in staff were very, very friendly. more

We booked through hotels.com where the hotel had good reviews. However, we have nothing good to say about this hotel. Our room furnishings were old, and the bathroom had hair on the floor. There were holes in the walls, and there were no screens in the metal louvered windows. The internet modem was broken and couldn't be fixed because they... more

I hope the new management of this hotel spends some money refurbishing the entire hotel. We got an excellent $99.00 rate in the Internet and for the price the room was great. Large room and with clean and sufficient linens and amenities. You have to pay over $10.00 per day for internet in the room. They have a coffee maker... more

Years ago, when I lived in Hilo, I remember the Hilo Hawaiian as the grande dame of all the hotels on Banyan Drive. However, she is beginning to show her age and is in desperate need of a makeover. With that being said, I still enjoyed our stay there. The rooms are clean and comfortable. You cannot beat the location,... more

Excellent view of the ocean and the dining service were very pleasant and fast. The buffet had a wide selection of delightful entrees-very well displayed. We were even given a $5.00 coupon towards our meals! Great tactics..that's what lured us into dining there! The maid service were quite sufficient .The housekeeping staff were accomodating and qiuck to respond to our... more

You cant get better view then the 8th floor of this hotel, staff was friendly and helpful, Great value. Every aspect of this hotel is good, The food is acceptable but you get whay you pay for. more

Likes - free parking and air conditioned room. The guest room was overall clean, and the bedding was immaculate--no brown stains or hairs. Lots of hot water! Dislikes - A $10.76 + tax charge on internet connection in the guest room! This is for a 24-hours service, and my stay for 2 nights cost me over $20.00! I found hair... more

This hotel is in a great location - but it's also in a time warp! Even so, we still had a great stay. Our room had a view of the Banyan Trees and it was fun to watch the coaches driving up and down showing tourists all the trees with the famous names on. We were on the 5th floor... more