First and foremost, there is not one handicapped room. We were traveling with someone who can't climb steps and there is no elevator. We had been put on 2nd floor but had to have rooms changed to first floor. There is not ONE room with a 'walk in' type shower for a handicapped person. (which honestly isn't there and ADA... More

i checked in to this hotel 3days ago i paid 1 night with my card and 2 nights with cash.. omn top of this i was charged another amount on the 3rd day of my trip with out explination.. when asking the hotel staff why i was told i did not pay..... i offerd to go get my recipts and... More

I am in Gillette n business 3 to 4 Times per month. I have stayed at this motle exclusively. The staff are great. They treat you amazing from the time you walk in the door until you check out. The rooms are spacious, clean and comfortable. The housekeeping staff and maintenance staff are friendly and accomadating. Kay and Jaunita in... More

We checked in with ease, very friendly front desk help. Our room is roomy, micro fridge, microwave, desk, etc. Safe neighborhood, easy off and easy on I-90. Burger king is just down from here (half a block) connected to Texaco. Bar,and restaruant are in the same building as the hotel, bed is comfy, 4 pillows, comfy ones at that. Room... More

Booked a nonsmoking room 6 weeks in advance only to check in and be told they were out of nonsmoking rooms. Took my chances and stayed in the room. Room was ok but there was mold everywhere in the shower, stains on the bedspread and burns in the carpet. I have to say I felt dirty even in the shower.... More

My husband stayed here for 3 months for work. There were nothing but issues with this place. They were consistently overcharging our credit card, the front desk staff was extremely rude and unhelpful, and the room never got cleaned good unless you specifically asked them to and tipped them. I came out there to visit with my kids and the... More

There are a lot of new hotels in Gillette, Comfort Suites, Hampton Inn, etc, but kudos to the staff and management of this older hotel for their friendly customer service and reasonable rates. They are renovating the rooms, all of them have flat screen TVs, windows that open for fresh air, fridges and microwaves, free wi-fi, We stay here with... More

We have been on a two week trip and have stayed in six Best Western Motels. Three out the six had plugged bathtub drains. It seems to me that this is a problem very easy to take care of. When the maid cleans the tube and sees that it is plugged up she could report it. I set for a... More

We stayed at this hotel in Sept. 2011. We got there late in the afternoon, and had no problem with check-in. Our room was a non-smoking room, and it was very clean and neat. No order of smoke anywhere. Not even in hall. Sorry, but I check all the bedding before we even think of unpacking for bugs. The room... More