My wife and I stayed here for a single night in April 2013. It was overall OK, but the HVAC was awful. In the later afternoon upon checkin, I could not get it to warm the room up. I sat in a sweatshirt all evening. Then, overnight, the heat decided it was going to work and work and work. I... More

I was kind of worried after reading some bad reviews, but after five nights at The Alakai, I know those peoples reviews were just nonsense. We had a wonderful time! Everything was clean, well maintained, and the staff were lovely people. The indoor waterpark was just perfect for my granddaughters, and they couldn't get enough of it. This is a... More

you pull in hopeful as the outside looks new and well kept. Inside is like they purchased the guts of a bankrupt 1970's Holiday Inn and decorated with it. This is just a place to keep your stuff. Have no expectations and you will be ok. Old TV, old hvac (and loud), no breakfast, no pool towels.....etc. all of that... More

Terrible place to stay! Stayed in the honeymoon sweet and the fire place didnt work. The maintenance man was very rude and blamed it on us that it didnt work. Because the people before us used it and it worked then he said. All we did was flipped the switch and it didnt come on so we called the desk.... More

We had a last minute trip to the Dells, and booked a hotel at the Hilton Garden for Friday but they were booked Saturday. My other usual choices were booked as well. Akakai was available, so I was happy. The room smells "like an old persons home" my 11 year old daughter said. The room was clean, very clean, but... More

Whenever we go to the Dells we always stay at the Alakai. The place is very clean and the owners treat us like family. Nice location and close to multiple restaurants and the mall. It's nice to have a refrigerator and microwave in the room. Would highly recommend this hotel and ignore the bad reviews they simply are not true.

After having read some reviews online I was a little worried. I found this place to be very clean, the king bed was comfortable and it was quiet. There was a girls soccer team on the same floor and you didnt know it. Lady who checked us in was very nice and helpful. Free admission to a water park and... More

Customer service in this hotel is a disaster! i called and booked a large suite about two weeks ahead of time so that I would have a room for me and my children and not have to worry about my 400 dollar a day card limit and disaster stiked because they didnt charge my checking account and the owner simply... More

We stayed here for 2 nights and enjoyed our stay. It's located off the beaten path somewhat and it was nice. Beds were ok. The comforter and mattress had stains on it. I wish they would double pillowcase the pillows since I could see the older looking pillow sticking out the one side of my pillow. TV and microwave were... More