I stay here during Aug, 2010. I was disappointed with room I placed in. I had wanted a room with a view of their little lake, but on arrival my room type wasn’t available. I was upgrade to a suite but view was of the parking lot. I walked out on to the balcony but it was over grown with...
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Thank you for taking the time to post a review pertaining to your August 2010 visit to Grand Geneva Resort & Spa. Many of our guests do not take the time to provide us with this candid feedback, the fact that you did is greatly appreciated. I want to apologize for the inconsistent product you encountered specifically the cleanliness of...
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Stayed at Grand Genva for the first time this past weekend. Very close (10 minutes) from Lake Gevena). Unfortuantely with the warmer temperatures the ground snow was gone so cross-country skiiing was not an option. The grounds here are stunning and getting out to explore them is a must. Room was very nice, not anything amazing, though the TV hidden...
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Thank you for taking the time to post a review pertaining to your most recent visit to Grand Geneva Resort & Spa. Many of our guests do not take the time to provide us with this candid feedback, the fact that you did is greatly appreciated. I want to apologize for the rude and inconsiderate associates you and your wife...
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My husband and I recently spent the night at Grand Geneva for a quick getaway from the city. We choose a junior fireplace suite which was perfect and well worth the extra money. I have read mixed reviews about the rooms but as one who is known to complain about hotel rooms I had nothing negative to say here, could...
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Thank you for your recent post. Grand Geneva is the perfect resort for a quick getaway from the city. I was glad to read that the staff was friendly and that you ChopHouse dinner was amazing.
Thank you for your support of Grand Geneva Resort and Spa
Kindest Regards,
Brett Sundstrom
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The Resort, Hotel are just wonderful. However they like to TAKE ADVANTAGE OF YOU by charging an additional $15 to $20 dollars on a RESORT FEE PER DAY. The fee is added to your bill and they tell you this at check-in. Hmmmmmmmmm so you show-up and then they tell you that you will give them an extra $15. What...
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Thank you for your recent posting. Our resort fees are posted clearly on our website, reviewed during our reservation process and are included on all reservation confirmations. The resort fees cover valet parking, campus Wi-Fi, campus trolley transportation, local and 800 telephone calls, in-room safes, access to the fitness center and two bottles of water.
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The resort was fun for a girls weekend, especially the dueling pianos on Friday nights and the bar next to the Chophouse (which turns into a dance club at night), but the resort was pretty crowded on a normal non-holiday weekend.
The spa was extremely crowded and as far from relaxing as you can get. There were groups of women...
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Thank you for your posting your recent resort experience. As The Grand Geneva Resort and Spa continues to strive for consistent excellence in service, it is our goal to make certain that all your expectations are exceeded by our “people pleasing people” philosophy. It was evident that we did not achieve this goal during your resort stay. I have shared...
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We jsut returned from a weekend at the Grand Geneva and cannot wait to go back. Loved the ambiance of the hotel, the accommodating staff and relaxing stay. Our room was very comfortable and nicely decorated. Loved the tv in the mirror in the bathroom! Rooms were a liottle dry.... but then again I think I am sensitive to that....
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Thank you for your posting your recent resort experience. I was excited to read that your overall resort experience was wonderful. Our guest experiences change monthly thus when you return there will be a fresh list of activities for you enjoy. Thank you for your business as well as your support of Grand Geneva.
Kindest Regards,
Brett Sundstrom
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My daughter and I stayed here for one night. We had a great breakfast at the hotel restaurant and our room was big and comfortable. The pool was nice and we even enjoyed the ice skating rink. The front desk staff did not always know the answer to basic questions- like what time does the workout room open?- but they...
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Every time I've stayed at the Grand Geneva I've been impressed at the friendly and accomodating staff. This most recent trip was no exception. We had a wonderful welcome from Anna at the reception desk and our entire stay was relaxing and comfortable. Thank you again to all of the wonderful people at the Grand Geneva Resort!
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Thank you for your recent post. I was glad to read that Anna made a difference in your resort experience. I look forward to your return visit
Kindest Regards,
Brett Sundstrom
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I went to the Grand Geneva with two friends for a ski trip. The property was beautiful and well maintained. The staff was very nice and accommodating. The price point was perfect especially for such a lovely place. We got a ski and stay deal that made it very affordable. Overall it was an excellent trip and we will definitely...
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My husband and I brought 3 of our 5 children skiing for the first time. We had a great time! The instructors were great and all of the people VERY patient for us new-comers! The room is very nice, good size fridge. I would have loved a microwave, but we were only there one night (2 full days).
I also...
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