The good news is the bed was comfortable and room was quiet. We were pleased to see we had six pillows on our king size bed only to find out housekeeping took one away the second day - thought it strange.
When we arrived there was some hair and torn toilet paper on the floor in the bathroom. Not filthy,...
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Thank you for the comments on our housekeeping service, I have reviewed this with our Leadership Team. Good news as of last week, we our officially Wireless throughout our hotel. Thanks again for your business and we look forward to seeing you in the future!
Sincerely,
Shawn Jaremko
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From the moment we checked in until we walked out the door after checkout, the staff was EXCEPTIONAL. James, the AGM took great care of us as far as our retreat weekend and setup, he was a true professional and should be applauded for his outstanding customer service along with his staff. Rosy & Jay at the front desk made...
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Teena-
Thank you for hosting your retreat at our hotel, I'm glad to hear the event was a success. We are fortunate to have great leadership in James and Maurice and staff that goes above and beyond. I will pass on your appreciation and comments. We look forward to hosting your group in the future!
Continued Success,
Shawn Jaremko
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Travel on business a lot to WI. Good experience and nice accommodations. Like the quiet courtyard rooms.
Jay-thank you for your comments, we look forward to seeing you soon. Thanks again for your business.
Continued Success,
Shawn Jaremko
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We rentenly held a corporate event at the Courtyard Milwaukee Brookfield for 4 days (25+ people, Sunday - Wednesday). We had the majority of the attendees staying at the hotel and used their onsite meeting facilities as well as their on premises food options. I can say that the whole experience was a pleasure!
The meeting room was perfect. The...
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It was a pleasure hosting your group, thanks again for choosing the Brookfield Courtyard. Look forward to seeing you in the future!
Sincerely,
Shawn Jaremko
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I was pretty disappointed with our recent trip to the Courtyard Milwaukee Brookfield. Aesthetically the lobby is pleasing, but it stops there. We arrived around 9 and the staff struggled to greet us. I asked where the ATM was and if there was wifi in the room and was let down on both. No wifi in the room - ok,...
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Thank you for your feedback, I apologize for our service failures at the front desk and in housekeeping. Our rooms were renovated in the Summer of 2009 and fortunately next month we will have WIFI throughout our hotel. I have reviewed your feedback with our Leadership Team, if you would like to discuss further offline please feel free to contact...
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I travel to Brookfield 2 to 3 times per month in a job I have had since mid 2011. The last few months I spent trying most if the top hotels in Brookfield. The Courtyard Marriott was recently renovated and is the only hotel I have stayed at in 2012. The Lobby is a great place to hang out or...
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Thank you for your loyalty to Marriott and the Brookfield Courtyard!
Continued Success,
Shawn Jaremko
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Convenient, clean, welcoming reception and location all make the Courtyard Brookfield a good place to stay. Staff were very helpful, particularly Jay, who was able to accommodate requests for additional items in the room. Room staff were also quick to respond when requesting extra towels. The team had obviously worked on the decor as it's sporting the new look courtyard...
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Thank you for your feedback on the temperature of the pool, I apologize it was cold, we have adjusted the temperature to make the pool experience more enjoyable. I have passed on your comments to Jay, he is a major asset to our hotel. Look forward to seeing you in the future!
Sincerely,
Shawn Jaremko
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We searched for a hotel with a pool to take the kids for a night. Courtyard met our expectations to the highest level! We were hoping for a clean facility but this place is amazing! Room was spotless and beds/pillows are very comfortable. I read the hotel was renovated in 2009 but it looked like it was more recent. Lobby...
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I'm glad you had a great visit at our hotel. We did renovate our sleeping rooms in the summer of 2009 and our lobby the summer of 2010, our team takes great pride in keeping our hotel fresh and clean. Next time please stop by the Bistro and try my favorite our grilled chicken quesadilla or one of our fabulous...
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Comfortable, clean, nicely appointed. Our room was exactly as reserved and exceeded my expectations on space, arrangement, look, and price. :) I really felt like I got a deal! It sounds like the facility was recently rebranded and it looks GREAT. Our room felt like a swanky apartment.
I mentioned when making my reservation that we would be arriving late...
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Thank you for your comments, we look forward to seeing you in the future!
Sincerely,
Shawn Jaremko
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I think this is the best hotel in Brookfield: follows the Courtyard pattern and does not dissapoint, with friendly staff.
Thank you for your comments, glad you enjoyed your stay with us. Look forward to seeing you in the future. Thank you again for your loyalty to the Brookfield Courtyard and Marriott.
Shawn J Jaremko
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