I have been staying at this hotel for over a year because of work location and negotiated rate. The staff are friendly and genuine, however, the bar and dining facilities are outdated and depressing, you can only watch 6-8 TV channels clearly, the rest have extremely poor reception. Recently I stayed for two nights and both nights I did not...
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Hi businessTraveller31,
Thank you for continually staying with us at the Sheraton Milwaukee Brookfield Hotel. We appreciate your patronage and loyalty, especially as one of our elite Platinum members.
I apologize you felt disappointed during this stay.
We had an issue where one of our main boilers went down. When you called to report the lack of hot water during...
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I was there with my two girls. The pool was great, as were the pool and housekeeping staff. The bedding was nice, as well. Unfortunately, we were treated coldly by the reservationist on the phone (we called ahead to say we would be late) and the front desk staff (unkempt and unfriendly). We were told "It is a completely different...
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Hi Dawn635,
Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. It was good to see you.
I apologize you felt our Reservations Agent and Guest Service Agents were unfriendly. As you can see in our previous reviews, this is definitely not the norm. We welcome and appreciate each and every guest who books at the Sheraton. It does...
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This Sheraton was redone several years back when Sheratons first started being updated and is now showing its age. When the room were first redone the were very nice and the furniture comfortable and useful. In the last year the carpets are getting very worn down and stained, and the room bathrooms are showing some mold in the tubs.
However...
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Hi epg_01,
Thanks for staying at the Sheraton Milwaukee Brookfield Hotel.
Our last major renovation was completed in 2008. We are constantly refreshing our public and private spaces to keep our hotel as “new” as possible.
We are also completing some minor renovations. In December 2011 we finished a complete renovation in both our Cardio and Strength rooms. Later this...
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Stayed hear three night in January. Great location right of interstate and in mall parking lot. Lots of restaurants in walking distance. The rooms are very comfortable. Nice beds great pillows and nice office space. The rooms are very quiet,nice pool and exercise area.
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Hi Michael L,
Thanks for choosing to stay with us at the Sheraton Milwaukee Brookfield Hotel.
I’m elated you had such a wonderful time.
Being located right next door to the upscale Brookfield Square Mall gives our guests to opportunity to shop and dine at over 100 stores and restaurants.
I’m delighted you loved our comfortable rooms. Nothing’s better after...
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Clean room, small bathroom. For a woman you need space to spread out to get ready. Did not haven king size bed so had to settle for two double beds.
I loved the customer service and parking was good.
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Hi Astoria1239,
Thank you for staying with us at the Sheraton Milwaukee Brookfield hotel. It was good to see you.
I apologize we were not able to switch your reservation into a room with one King size bed, but hope that you thoroughly enjoyed our award winning Sheraton Sweet Sleeper beds featuring pillow-top mattresses and all white, fluffy bedding.
I’m...
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I stayed at this hotel for one night while traveling on business. My room was cold and the furnace was very loud. The gym equipment was great though and the room service was prompt. Over all, this place is not great but not bad.
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Hi Lancburm,
Thank you for choosing to stay with us at the Sheraton Milwaukee Brookfield Hotel!
I apologize that you felt your room was cold. We do have individual thermostats in each of our guest rooms so you can control the temperature to your liking. I also apologize that you found the heater noisy in your guest room. In future,...
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We opted for a room on first floor, so as to be close to the pool. Bad idea. Lots of noise from the conference rooms, lots of hallway noise into the evening hours (weekend night). Pool was nothing special. Could not locate jets to turn on the spa.
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Hi IowaAvidReader,
Thank you for staying at the Sheraton Milwaukee Brookfield Hotel! It was good idea.
I apologize you experienced some noise issues during your stay. If you feel that the location of your room is too noisy, please let the Front Desk know. They would be more than happy to relocate your room or address the noise concerns with...
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We stayed 2 nights for a family reunion and enjoyed the hotel very much. This was a cold November weekend so it was really nice to be able to enjoy the pool, the lounge, free internet in the lobby, and the Sunday brunch was excellent. The rooms are beautifully appointed and totally comfortable. Reservations did a great job by putting...
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Hi GeraldineJohnson
Thanks for choosing to stay at the Sheraton Milwaukee Brookfield Hotel.
I’m ecstatic you had such a fabulous time at your family reunion while at the Sheraton. It was our pleasure to block all of your rooms together.
I’ve passed on your wonderful praise to our General Manager, in order to share with our team members.
Thank you...
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This hotel had great customer service and very friendly. They accomodated our needs without hesitation. The showers were great and the pool was nice and warm. I only stayed one night but I will surely be back and I can't wait! It was great! My twin 1 years olds accidentally called the police and customer service responded very quickly. I...
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Hi Lazheta M
Thank you for staying with us, here, at the Sheraton Milwaukee Brookfield Hotel.
I’m elated to hear that you had such a wonderful time during you last stay!
With our indoor pool, hot tub, newly renovated workout facilities and nearby shops and restaurants, the Sheraton is a great getaway for a winter Staycation.
Thank you for the...
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We stay in a lot of legitimate 3- and 4-star places, almost always defined as "business class." Marriott, Hyatt, Hilton, Crowne Plaza, Sheraton, Westin, that kind of thing.
Here are the things I noticed about this Sheraton in Brookfield, WI:
Check-in: As I walked into the lobby, a woman at the front desk speaking on a walkie-talkie suspended her conversation...
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Hi EastHuron,
Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel.
I'm sorry to hear that you felt let down by our staff during your check in process. This is definitely not the way we welcome our guests at the Sheraton Milwaukee Brookfield and I have passed on your comments to the Front Desk Manager for her...
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