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Brookfield Suites Hotel & Convention Center


Hotel class 3.0 of 5
1200 South Moorland Road, (former Embassy Suites Hotel), Brookfield, WI 53005
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Reviews you can trust

58% Recommend
3.5 of 5 stars 35 reviews
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By trip type
All (35)
[ Date ] [ Rating ]
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5 of 5 stars
Wisconsin
26 Oct 2009 | Trip type: Couples

My husband and I stayed at the Brookfield Suites over the weekend. The employees were so friendly. We were amazed that every person said hi to us and asked if we needed anything. We loved the free cocktails at night before we went to dinner at their restaurant. We will definitely be back for the free breakfast and cocktails when... more

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5 of 5 stars
WI
26 Oct 2009 | Trip type: Couples

I just wanted to say how great of a time my wife and I had on our recent stay. First of all the staff was very courteous and gave us all the amenities when we first made the reservation on the phone. It made us very excited to stay. When we got there the service was top notch. We loved... more

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5 of 5 stars
Chicago, IL
16 Aug 2009 | Trip type: Family

We stayed at the Brookfield Suites for 3 nights and had a fantastic experience. The suites were large enough for my wife and I to have plenty of room to work/watch TV while the kids slept in the other room. The complimentary breakfast is outstanding, with made-to-order eggs, pancakes, and French toast, plus sausage/bacon/potatoes, several cereal choices, toast/English muffins, whole... more

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2 of 5 stars
madison
16 Aug 2009 | Trip type: Family

The wedding banquet service was wonderful. Elegant and professional waiters. We had rooms set aside for our wedding guests at the hotel. Sister-in-law from NYC had left message for fiance coming from Amsterdam that she was checked into their room already. Hotel claimed she did not have a room and booked and charged him for another room. Only at breakfast... more

Management response from
Shannon Smith, Hotel Manager

Dear Traveler, First of all, thank you for bringing these things to our attention. We always strive to improve our hotel and customer service and one way to do that is with feedback from our guests. First of all, let me apologize for the miscommunication with your sister-in-law’s fiancé. We did however return his money and not charge for the...

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4 of 5 stars
Northern WI
9 Aug 2009 | Trip type: Family

We came to the Brookfield Suites for a graduation party and was sharing a suite with another family. The room was very clean and was very nice. It was a bit expensive but not exetremly though. The breakfest was very good, loved the omlett bar and the staff was very nice, but on a few occasions in the morning before... more

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4 of 5 stars
Chicago
2 Aug 2009 | Trip type: Business

The Brookfield Inn and Suites was great! It was really clean, and rooms were nice and big (suites). There's also room service, which was really great. They serve breakfest to dinner, and you can even order late. The employees were very accomdating. They made a mistake one morning when I ordered breakfest, and they brought me an entire fresh, off... more

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2 of 5 stars
Boston, MA
24 Jul 2009 | Trip type: Family
1/1 found this review helpful

Not far from the hotel and located near some nice dining spots, this hotel and convention center makes the grade in some key aspects but falls short in others. Our suite was clean, and the additional things we requested were up relatively quickly. Decor: outdated and generic. Bland but not a deal-breaker. Bar: The bar's free drinks were a nice... more

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4 of 5 stars
oak lawn,IL
12 Jul 2009 | Trip type: Couples

Brookfield Suites is definately worth the money...Free made to order breakfast and cocktail hour. I also had a problem printing tickets via the hotels computer and the staff(Patrick) were more than happy to assist me. I have already recommended Brookfield Suites to several family members. more

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1 of 5 stars
Green Bay
30 Jun 2009 | Trip type: Family
1/1 found this review helpful

Following a long hot saturday @ the zoo with a 4yr old, checked in around 4:30pm to find our room dated, musty and hot/humid.(75+ degrees) Not complainers we figured the AC wasn't on Max. Did so and went to dinner with friends/family in the area. We had thought our daughter would enjoy the hotel. Returned at 10:30 to find the... more

Management response from
Shannon Smith, Assistant Hotel Manager

I would like to thank you for bringing these up and giving us an open forum to explain the situation. It is through your comments that we can evaluate our products and service, and give our best to every past, current, and future guest that stays with us at The Brookfield Suites Hotel. On Saturday our chiller (a/c unit) stopped...

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2 of 5 stars
Illinois
29 Jun 2009 | Trip type: Family
1/1 found this review helpful

When my family and I we got there it was a bit warm in the lobby. When we got to our room it was so hot and are window wouldn't open because we where the last room. We asked the front desk nicely if they could try to make it better but nothing got better. Later on they brought us... more

Management response from
Shannon Smith, Assistant Hotel Manager

I would like to thank you for bringing these up and giving us an open forum to explain the situation. It is through your comments that we can evaluate our products and service, and give our best to every past, current, and future guest that stays with us at The Brookfield Suites Hotel. On Saturday our chiller (a/c unit) stopped...

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Brookfield Suites Hotel & Convention Center Also Known As

  • Brookfield Suites
  • Brookfield Hotel
Address: 1200 South Moorland Road, (former Embassy Suites Hotel), Brookfield, WI 53005