We recently stayed at this hotel,the window was broke in our room,the receptionist was never around when you needed her,during our whole stay there,she was outside smoking a cigarette,and this was ALL the time! I asked for the supervisor and was told she never comes on the premises,and that I would have to email her,what kind of service does this?there...
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I want to apologize for the poor customer service you received at our location. We want to make this right, and certainly want to regain your trust and prove that our location is everything that you expect it to be. Please contact me directly at jkilgore@staycobblestone.com.
I look forward to hearing from you.
Josie Kilgore
General Manager
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