I stayed at this hotel with my daughter while visiting family in the area. We chose them because of the great price. Boy was that a mistake. The room was dirty, moldy, damp and unsafe. There seemed to be 'residents' of the hotel that sat on the lanais to drink in the evenings. They ogled and were inappropriate to me...
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Thank you for your review and I'm sorry you had a bad experience with us back in August. We have addressed the cleanliness issues in this room and the housekeepers that previously worked in this section are no longer with us. I'm also sorry if other guests were inappropriate with you and your daughter. We are a very busy hotel...
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I was bitten all over from bed bugs and searched the mattress and even found 2 bed bugs ,and this is even after they put new mattresses in the rooms
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I'm very sorry that you had a bad experience and that you found a bed bug in the room. This is a huge problem in the hotel industry and we are doing everything possible to eliminate it. The room was treated after you left and further inspections show no evidence of any further activity. We will continue to treat all...
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We travel a lot and found this Red Roof to be a good value and clean (underscored). It was near the Interstate, but we never heard any traffic noise. There were nice places to eat within walking distance. We would stop here again.
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Thank you for your review. We do our best to provide a clean comfortable room with friendly service. i'm glad you enjoyed your stay and I hope to see you again soon.
Thanks again for your business.
Jon Campbell
General Manager
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I recently went to Hurricane WV for Business purposes. I wanted to stay in a cheaper hotel for the night previous to my meetings as the company was paying for the rest of the week. This room was very clean , however it was very outdated! The bed was so hard that my back bothered me for the rest of...
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Thank you for your review. I'm very sorry that the mattress was too hard for you. We are planning on replacing our mattresses and updating the rooms in the near future,, so hopefully you will try us again soon and enjoy the experience more. i do agree that the rooms are very clean and my staff does work very hard...
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We checked in at 11 pm the other night. We were exhausted from driving and ready to sleep. The desk attendant was very kind although it seems he was a little confused and not up to date of promotions, discounts, etc. I have an Entertainment book which offers 15% off and he at first told me he could not offer...
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Thank you for your review. I will discuss these issues with my staff so that we can get better. I don't know what happened with the air conditioning. Normally, we leave the air on to avoid this type of problem and I'm sorry that this happened in your case. I will also discuss the dust issue with my staff to...
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I take frequent trips to WV to visit an ailing family member. I no longer have the option of staying in the family home, so I needed to find a motel that was clean, provided free Wi-FI, and ample room to work. We decided to try this Red Roof Inn, and we were happy with our decision. It met all...
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Thank you for your review. I appreciate your kind words and am glad that we have been able to take care of you while you visit your family. Hopefully, we can be part of your extended family while you are here. Thank you for your business and I will pass on your comments to my staff. We look forward to...
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Long day and hotel hunting, we were giving this hotel to try...we took the last 2 non-smoking rooms and were grateful to finally crash and get much needed sleep. Rooms were ok and accommodating for the price. A MAIN issue was checking in. The 'young gal' was/or must have a bad day or just plainly didn't like working there...she was...
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Thank you for your review. I will most definitely talk to my staff about being more friendly and helpful. This is certainly not acceptable. We do appreciate your business and hope that we will see you again in the future. Thanks again for your review.
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We always stay at this Red Roof location when we visit my husband's family. The staff is always friendly and efficient and the rooms are always clean. On this visit we were very pleased to find out that they were now equipped with WiFi. It is conveniently located to the interstate and several restaurants - also as an added bonus...
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Thank you for your kind words. I will pass them on to my staff. Being an older property, my staff has to work extra hard to keep the rooms up and it is nice to see that you noticed. Thanks again.
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The staff at this hotel were friendly, BUT, the room itself was so dirty. My young child found a half filled pop bottle right under the foot of the bed. The maid didn't sweep during our two night stay. She did not clean our sink, our bathtub was gross and even our bed looked pretty messy. And even the televison...
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The staff was extremely friendly and the room was perfect. We couldn't believe that the price was half of the hotel across the street! Pet friendly too!
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42 Reviews
