My husband and I chose this hotel because the one we usually stay at in Huntington (Holiday Inn) was full. It was perfectly adequate for our needs -- clean, everything worked, and there was a microwave and small refrigerator to boot. Also, the front desk person was very friendly and helpful, and even switched us to a non-smoking room after...
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Thank you for your review. Thank you for your clear definition of our hotel. Clean rooms with friendly people offering a good value. As an economy hotel, we do not offer some of the same ammenities as our more expensive competitors, that is why we are significantly less expensive. I also wanted to add that we do have new flat...
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As soon as we walked in the room we smelled a nasty stale room with bugs crawling on the floor. I noticed the pillows looked like someone just threw them back on the bed and put the covers on top. Very nasty. We walked in and walked out! we went downstairs and demanded our money back. When we told him...
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Thank you for your review. I'm very sorry that you had a bad experience at our hotel. This is unacceptable and I will certainly dig into this to find and fix the problem. Since we are an exterior corridor hotel, sometimes bugs do fly or crawl into rooms when the door is open that is why we regularly have our...
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It was pretty cold outside when we were there, and since the heater was not working properly it was pretty cold inside, too. Other than that it was OK; standard Red Roof.
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Thanks for your review. I'm sorry that the heat didn't work properly in your room. I know that is frustrating when you are travelling and things don't work the way they should. I will make sure we check the heat panels in thr rooms to avoid this problem in the future. With the recent sudden change in weather the heat...
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We stopped here for an over nighter, room was clean and comfy, Friendly folks. Close to dining and spirits (CVS). Very basic room, but just needed to sleep and then continue with our journey.
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Thank you for your review. Clean, comfortable and convenient with friendly people. I couldnt have said it better myself. I'm glad you enjoyed your stay and I hope to see you again the next time you pass through. Thanks for your business.
Jon Campbell, General Manager.
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We started staying at this particular Red Roof Inn, Huntington, WV several years ago as casual guest. When I was diagnosed with cancer and have to be in Huntington for treatments we stay more frequently and for longer periods of time.
The Huntington, WV Red Roof Inn in particular we like because of the friendly folks who work the front...
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Thank you for your review. We always appreciate hearing positive feedback from our guests. We are glad that you have chosen to do business with us and become part of our family. I will pass your comments on to my staff. Thanks again for your business.
Jon Campbell, General Manager
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I was very pleased by the whole experiance. the staff was very freindly and helpfull,
the room was very clean and the bed was very comfortable. very convienent as there is
food and the interstate right by. i got the upgraded room with coffee maker and it had a nice
desk/ work area as well as a small fridge and...
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Thank you for your positive review and thanks for your business. I'm glad you enjoyed the Superior King room and your stay. I will pass on your comments to my staff, they always enjoy getting feedback from our guests. I hope you stay with us again soon. Thanks again.
Jon Campbell, General Manager.
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I reserved the room over the phone sight unseen. the gentleman on the phone was so helpful with directions, etc. If you are on a budget, or traveling with pets, you can't beat this. Nice and clean. Yes, it's basic. But after a long day on the road, all I need is a comfy, clean, safe room.
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Thank you for your review, I couldn't have said it better myself. I will pass your comments on to my staff. They work hard to make sure everyone is delighted with their stay. Thanks again for your business.
Jon Campbell, General Manager.
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The first impression of any hotel is the front desk. The people behind the counter couldn't have been more helpful. My husband and I were traveling with anohter person, we requested king beds, one with refrigerator and microwave the other without. When we got to the hotel we decided we did not need the frig and microwave. They were very...
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Thank you for you review. I'm glad that we were able to take care of your needs on your trip. I will have my maintenance man check the fan in the bathroom and I'm glad you enjoyed your stay. I hope to see you again on your next trip in to town. Thanks again for your business and the positive...
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HUGE sign at the entrance that says they are trip advisor #1, not really. If you can get beyond the the smell of stale smoke it's ok. Front desk lady was a bit less than pleasant. The old tube tv's were a bit much. The rooms were clean however the building is dirty and dated. For less $ I would...
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Thank you for your response. I'm very sorry you did not have a great experience. After more than 2 years at number one, we did fall to number two in the ratings. We use the banner to help direct people to the inn and wanted to make sure we didn't go back to number one before we took it down,...
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We checked tripadvisor which said this was #2 on the list. The banner out front proclaims #1 on tripadvisor. I was seriously shocked at how basic! The people are friendly, the rooms clean...In order to have a coffeemaker or anything else you need to pay additional money.(No hairdryer,conditioner, hand cream,coffee or even a closet in the room). The BEST part...
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I'm sorry if you felt deceived by the trip advisor rating. Trip Advisor rates based on experience, not ammenities offered. We offer a clean comfortable room with friendly customer service. We are an economy hotel without a lot of ammenities to keep costs down. I'm glad you did notice our cleanliness, service and water pressure. My staff does work very...
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