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All 3 Cross Lanes hotels »

Comfort Inn Charleston WV

2.5 of 5
102 Racer Drive, Please email or call us before posting a negitive review, Cross Lanes, WV 25313
Hotel amenities
Comfort Inn Charleston WV
Ranked #2 of 3 hotels in Cross Lanes
4.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    15
    5
    8
    4
    1
Date Rating
Canton Ga
Top Contributor
53 reviews 53 reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 19 May 2012 NEW

For the fairly high price, I felt the property was a bit less than optimal. I realize it's close proximity to a casino ( not much of one, though) was partly to blame for it's high prices, but the poor housekeeping and groundskeeping were below average for this chain. A former occupant of the room obviously was a victim of... More

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Heather Perkins, Manager at Comfort Inn Charleston WV, responded to this review
23 May 2012

First, let me thank you for your valuable feedback and compliments for our front desk associates. Second, let me offer my most sincere apology for the inconvenience which you experienced. This matter has been given the most serious attention and I can assure you it is being addressed. As for your experience with the bedding, you will be pleased to... More

Kenton, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 26 April 2012

We stayed here on the way home from Charlotte NC. I felt the no smoking room had an odor from the hallways being so smokey smelling. Room was clean. Breakfast was well stocked and kept clean. Desk staff was busy and did a good job when we checked in. Water did not drain out of the bathtub after using the... More

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Louisville
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 17 April 2012

Stayed here on April 16th, 2012 and was surprised to find that there was no elevator and my mother was in a wheelchair, so everything has to be carried up the stairs. The front desk offered to get us a first floor room but the accomadations were different. I found the rooms to be very basic and the beds felt... More

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Canada
1 review
5 of 5 stars Reviewed 28 March 2012

We stayed here in march 2012 for two nights. The rooms were clean and comfortable, the check in process was quick and easy, and the staff were very friendly and helpful. The free Breakfast each morning was great! I have a gluten allergy and often have difficulty finding safe foods to eat, and even I was able to enjoy some... More

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north carolina
Senior Contributor
41 reviews 41 reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 7 February 2012

I came to this hotel while heading to Indianapolis for Superbowl weekend. Got there in the evening and had to walk a very long hallway to my room. The door knob would not cooperate very well even after saying "open sesame" and getting a green light with that magnetic card. Had to get the houseman to help me out and... More

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Greg Hicks, Owner at Comfort Inn Charleston WV, responded to this review
9 February 2012

Thanks for the review. We are undergoing a 1M dollar upgrade to make your future stay even better. Thanks for being our guest. More

1 review
4 of 5 stars Reviewed 7 February 2012

Found our room clean. Was not fancy, but everything was in order and comfortable. Staff was very friendly. Not sure we saw one that did not greet us. Our son loved the pool. We did not eat the breakfast, but is appeared to have decent variety. More

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Greg Hicks, Owner at Comfort Inn Charleston WV, responded to this review
9 February 2012

Thanks for the review. We are undergoing a 1M dollar upgrade to make your future stay even better. Thanks for being our guest. More

huntington
1 review
5 of 5 stars Reviewed 15 December 2011

This hotel was a wonderful experience for me and my family. I have two small children and they loved the pool, especially the waterfall. My husband and I enjoyed the hot tub and fitness center the most. Our room was wonderful. The beds were very comfortable and my kids loved the big bathtub. It was very nice to have a... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

This hotel had everything! Great rooms, nice pool and jacuzzi, huge complimentary breakfast! They even had a popcorn machine going all day. It's right down from the casino and they got us a shuttle that took us right to the entrance! More

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toronto
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

We were not impressed with this Comfort Inn, even as "just a place to stop to sleep" on our way back home from the south. Although relatively clean, and no bugs, it is in dire need of refurbishing, and the long narrow hallway from our room to the lobby is depressing. Not as decent as many reviewers said it is.... More

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Greg Hicks, Owner at Comfort Inn Charleston WV, responded to this review
3 December 2011

Please call our General Manager at 303-552-9242 More

Ironton, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 November 2011

When visiting the casino and dog track at Cross Lanes, we always check first with this Comfort Inn. All employess have been great. They actually smile and speak to you. The room as good, the indoor pool has a beautiful background and large enough to enjoy. This Inn also has a great little bar that is open late. The prices... More

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Additional Information about Comfort Inn Charleston WV

  • Comfort Inn Cross Lanes
  • Cross Lanes Comfort Inn
Address: 102 Racer Drive, Please email or call us before posting a negitive review, Cross Lanes, WV 25313
Price range (per night):* INR3,580 - 6,991

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Comfort Inn Charleston WV
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