My vehicle was damaged in the parking lot by someone scratching the trunk with a key. Manager was very unresponsive. Police never came to take a report after repeated calls. Parking lot is not monitored by security cameras. Beware of vehicle damage due to folks transiting across the hotel parking lot. More

Our son suffered a massive stroke and we had to go to Charleston WV from our home in Florida to stay with him. The Fairfield Inn went out of their way, far beyond what I have ever experienced from any hotel I have ever stayed in, to help us out. The front dest was outstanding, very soliciitatious and anxious to... More

I found this hotel to be very nice, including in regard to other Fairfield Inn properties. It appeared to have been updated within the last few years and the lobby and rooms were very clean. All staff that I encountered were very friendly and helpful. The hotel is located very close to downtown, convenient when you have business in the... More

We stayed two nights in Nov, '11. The hotel is in fair shape, but in need of updating. The staff here is friendly and competent. Cost was moderate, so we got what we expected. Good location, just off the highway, but no noise from it.. More

I thought this hotel was a little dirty and definitely smelled like smoke. The air in my room was musty and when I tried to make it cooler, the room got very humid. Very hard, old beds. Did not have a very comfortable stay, but the staff was very very nice. More

Las Vegas in Charleston. If you missed Las Vegas in the 70's you can get an idea of what the decor was like by spending a night at the Fairfield Inn. The lobby, like many hotels, does not reflect the rooms. The place looks and feels dated, but our room was clean. If you are traveling, the location is the... More

The hotel has a rather dated look, but it is clean and the rooms are comfortable. It is located downtown, so there is little going in the area at night. We walked quite a few blocks to a shopping mall and ate at a very good seafood restaurant. The location of this hotel is good for us as we travel... More

We stayed here one night during a trip north. Convenient location downtown and right off I-77. There's a Best Western right next door that, from the outside, looks newer. The Fairfield was clean and reasonably well maintained. It just looks faded. It's in need of some new furniture and general upgrades. Not up to Marriott standards but nothing wrong with... More

I stayed here for a night. The location is convenient to both the capitol area, the river if you want to run/walk, and the most interesting downtown neighborhoods. Great service, especially from Bobbie at the front desk- what a pleasant, helpful employee with great suggestions for walking itineraries. Charleston is a nice diversion for a day or so with historic... More