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Holiday Inn & Suites Charleston West

3.0 of 5
400 Second Avenue SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
Ranked #3 of 23 hotels in Charleston
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91 reviews from our community

    Trip type
Traveller rating
    49
    23
    13
    3
    3
Date Rating
Charlotte, NC
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 25 May 2013 NEW

We stayed for one night while driving though town, so I cannot speak to the hotel's location. But I can speak to the hotel itself...very nicely decorated and furnished in the lobby and restaurant area. That area was very modern; not trendy like some places that look like their furniture will go out if style in a week, though. The... More

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Blairsville, Georgia, United States
1 review
5 of 5 stars Reviewed 24 May 2013 NEW

During our week stay in Charleston, WV we had an amazing experience with Holiday Inn & Suites. The lobby and pool area are absolutely gorgeous, and the restaurant/lounge is extremely clean with great food and reasonable prices. ALL staff members are very accommodating and very friendly!

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Huntersville, North Carolina, United States
1 review
5 of 5 stars Reviewed 24 May 2013 NEW

The staff, price & all the little extras made my business trip for 4 a bit more like a vacation! From the pool to the bar this place really had it all. I am not one to wonder out in strange places so I am usually suck ordering pizza or take out which is not my idea of fun. To... More

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Saint Albans, West Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 19 April 2013

Attended a workshop here and found the renovations very well done. It had a very nice indoor pool and spa, work-out room, and large meeting and dining rooms. Staff were friendly and helpful. Lobby had an office area with computers, nice sitting areas, and large televisions. The location was close to many activities, food, and shopping options right off the... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
3 May 2013

Angel Y, Thanks for the review and, I'm happy to hear you enjoyed the workshop you attended here. Thank you for the comments about our staff and the hotel and we would love to see you again! More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 April 2013 via mobile

Nice clean, very comfortable room. Not having to hunt supper for a one night stay is awesome. Nice pool and jacuzzi. Good breakfast. Not the best location, but would definately stay here again. Desk attendants were also very helpful and nice.

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
3 May 2013

cfolwell, Thank you so much for the review! I'm glad to hear that you enjoyed your stay and that you liked the pool and hot tub. Thank you for the compliments on our Restaurant and on the service from our staff. We look forward to future visits! More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 April 2013 via mobile

We were attracted by the very reasonable $25 pet charge, and were delighted by the size of the suite. There was a 4 seat kitchen table, a full size refrigerator and adequately stocked kitchen (with pots, pans, plates, etc). The new modern-style furniture, 2 flat screen TVs with HD, 2 wired ports with 5 download and 1.5 up (wireless was... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
3 May 2013

WesleyCPA, Thanks for the detailed review, and I'm glad to hear that you enjoyed your stay! I'm sorry about the birds, and we are looking into a humane way to discourage them from nesting so close. We would love to see you again in the future! More

Rochester Hills, Michigan
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 April 2013 via mobile

We are finding that Holiday Inn and Express have figured out their target market. They are consistent with clean rooms, free WiFi, convenient locations, good complimentary breakfast, and value pricing. I'm not spending vacation there, but as a waypoint or business trip- it works really well. You know what to expect and that's a good thing these days.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 April 2013 via mobile

We stayed here last night, I usually do not write reviews but I was impressed. Great service, clean and comfortable. We really enjoyed the on site comedy club and the pool area was great. If you stay here and don't like it, u are way too picky. The breakfast was a good selection, only complaint we had was we wound... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
3 May 2013

Amyblack262, Thank you for the review and it is great to hear from people who don't normally write reviews. It's great to hear you enjoyed your stay and I'm sorry about the mix up on the juice. I'll look into it to see what happened, and correct the issue. I hope to see you again! More

Charleston, WV
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 April 2013

Someone really stepped up this hotel's game! It looks nothing like the old Ramada Inn anymore! The lobby is beautiful, sleeping rooms are nice, clean and welcoming, meeting room are spacious and clean, pool area is great!

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
3 May 2013

MrsWilky1, Thanks for the compliments on the update to the hotel! It's good to hear you enjoyed your stay and I look forward to seeing you again. More

Frederick, Maryland
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 April 2013

We stayed here for a photography convention. We had a King suite which was very well appointed. Very comfortable. The staff was very knowledgable and helpful. We did not use the fitness area but did use the pool for a photography shoot. It's a beautiful property.

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
3 May 2013

Jmca1102, Thank you for the compliments on our property and the staff, we greatly appreciate it. I look forward to you returning in the future so that we may serve you again! More

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Additional Information about Holiday Inn & Suites Charleston West

Also Known As:
Ramada Charleston Hotel Charleston
Ramada Charleston Hotel
Ramada Charleston
Charleston Ramada
Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Charleston
#7 Business Hotels in Charleston
Price range (per night): INR5,358 - 8,316
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
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