My husband made this reservation on line. We arrived, charged our room and went inside. While checking for bedbugs (which I do at every hotel) I found the mattress too be extremely old, FULL of old urine stains (don't know how recent they were). This mattress was not even fit to be donated to the Salvation Army. There were no... More

It is dirty. The towe's still look dirty. The sheets were not changed in day's. I call the front desk and they sand a new sheets. The toilet did not work we called and called for maitence and they brought us the plundger to unplunge it. they have bug's all over the room. So I ask for my money back... More

We stayed at this Inn, July 21, and 22. We were greeted with smiles and the person at the front desk joked and kidded with us. very friendly man. The room was what I expected and was exactly what we saw on the website pictures. It's Not the Taj Mahal, but it was clean, and as comfortable as any motel... More

All right, I saw all the bad reviews, and wanted to report back about my stay there. I was comped a free room at the Charlestown Inn Sunday night. I needed someplace to stay on Saturday night, and Holiday Inn was $190, the Charles Town Inn was $290, and this was $80. Everything worked, but to flush the toilet you... More

My wife stayed at this hotel because it was near the Charles Town race track and was much closer and cheaper than a Quility Suites we had stayed at twice before. This hotel is conveniently located to the race track and a lot of restaurants. We just walked to breakfast the next morning. There are 2 things we want when... More

Upon check in the receptionist was very nice. When we got to our room there were not enough towels. Went to front desk and asked for some, said she would bring some right over. We never did see the towels. When we turned the hot water in the sink there was not any. Turned hot water on in tub to... More

The key machine did not work so we both couldn't leave the roomat the same time. The door had been kicked in and the frame was still broken. Could not lock the door securely. A/c did not work properly and it never cooled down below 80. The beds had been slept in and the linen had hair all over it,... More

I just recently stayed in your Charlestown location hotel, to visit the races. I want to make a point in how disapointed my girlfriend and I were with our stay. When we first arrived we felt very welcomed. On our way to our room, the lights in the hall were out, making it very difficulto to find our way in... More

duct tape on every door, police tape on stairwell, man smoking pot on stairwell, sheets yellow, More