The worst customer service I have EVER experienced. I spoke with the manager and he was rude, condescending and dismissive. He literally had me in tears two days before my wedding. Never again-- especially for such an important event! More

Have stayed at this hotel before for business. This was the absolute worst two night experience I have ever had! Non-friendly staff. Cold showers EVERY DAY! Heat stopped working in room when it was 9 degrees outside! Bill was not placed under my door on morning of check-out. Gummy bears, popcorn and yarn was on the carpet when we got... More

I stayed two nights. Both nights I did not have hot water to take a shower. THe front desks response was this was normal when they have a lot of guests. I was shocked that this was their excuse as I struggle to put my head under a facet to wash my hair. The beds were uncomfortable and the internet... More

One of two hotels of choice for WV visits, even though family & friends are 20 minutes south in Fairmont. They have good rates, which usually include a 2-day discount. This helps because rates in the area are high due to low supply. Its a standard Wyngate, with good sized rooms & just enough facilities. Breakfast is fine. Good front... More

We stayed here on Sat night with a large group for a Formal party in the adjoining Conference Center. Check-in was quick & easy. Lots of amenities which we didn't get a chance to take advantage of such, as popcorn and cookies in lobby (our group had their own hospitality room), but I did enjoy a cup of hot tea... More

My husband was here on business, and I tagged along. The staff was very friendly--when we requested extra pillows & blankets at the front desk, they glady brought them up to our room (with a smile). The breakfast was good...make-your-own waffles, sausage patties, egg patties, biscuits, sweets, coffee & juice. The fitness center was very small, but it worked fine... More

The hotel is a nice hotel. The pool and spa needs some renovation, but the room was clean and very comfortable. They have a great business center and a good breakfast. More

Stayed here on the way home from Florida to Toronto and was happy to see the friendly faces when we checked in during a massive rainstorm courtesy of tropical storm lee! Popcorn was popping in the old-fashioned popcorn popper in the lobby and there were fresh cookies by the registration desk. It was late in the evening but was great... More

The hotel was very clean. Staff was exceptionally nice, especially evening staff. The only reason I did not give it a 5 star is because the pool had way too much chlorine. My kids wanted to swim a lot during our stay (indoor). We had to limit their swim time because the chlorine was burning our eyes so badly and... More