The staff members I encountered were typical of a Holiday Inn Express; however the facility is below Holiday Inn standards. Carpet is worn out with visible dark pathways that likely could not be cleaned out, yellow stains on walls around the toilet, presumably from urine splatter, repairs made with inappropriate hardware and such. The building maintenance is clearly amateurish and... More

We were in town for a conference at the Howard Johnson but they were booked so we stayed across the street at the Holiday Inn Express. The lobby looked nice & the front desk was nice. The rooms were a little old but I can handle that if they are CLEAN. The two problems I really had was 1. the... More

I have stayed here multiple times before and keep coming back when I am here. The room was clean and staff was great. I was acknowledged as a IHG member the check in was quick. At some of the Holiday Inn Expresses I am upgraded because I am a platnum member. I don't know if this hotel dose not do... More

I just stayed at the Yakima Holiday Inn Express for two nights and found it to be clean and comfortable. There's a Bobs Burger and Brew within walking distance and a Target store right next door. I would recommend this hotel.

Stayed here this weekend. The staff were very nice and helpful. Room was clean and comfortable. Nothing fancy, an affordable place to stay. Did not have any trouble finding it using google map navigation. Afternoon cookies are always a nice treat! Did not get a chance to use any of the amenities, but it appeared that the Breakfast had a... More

There are 2 holiday inns 2blocks apart and I went to the main hotel first when I had reservations at the express. The desk clerk was rude and walk away mid conversation to attend another matter. When I finally found the express after having to navigate one way streets and dark residential roads, by the way my new TomTom could... More

This was a very nice motel in Yakima Washington. The staff were all great, and helpful, when needed. The breakfast was more than adequate. Good variety! The location was very convenient, with easy access from the freeway, but not so close that I could hear it. If I had anything negative to say, it would be that I'd prefer a... More

Stayed here for a business trip and had a decent stay. Yakima - middle of the state and always sunny. Arrival: our arrival was as expected - easy access off the highway - close to the conference center, grounds kept up nicely. Front desk staff were friendly and efficient. Check in was easy and quick. Room: I have noticed that... More

I canceled my reservation and never made it to the HIE due to the horrible over the phone customer service. Miles, the receptionist, should attend training on how to conduct business over the phone. He failed to email my confirmation TWICE and nothing about his attitude sold me on staying at the HIE. I'm taking my business and my money... More